NUS Institute of Systems Science

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About the course

Do you feel that your IT processes (e.g. for projects, software development, operations, infra management etc) are too complex, too bureaucratic, too slow, have too much documentation and don’t satisfy your users and customers?

One good way to improve this situation is to make use of Lean IT best practices.

Lean IT is the extension of Lean principles applied to IT products and services. Lean IT can be interpreted as an IT process improvement strategy; a way to design, transform and run the IT business so as to maximise customer value and reduce waste. It focuses on improving value, efficiency and speed, through reduction of waste within the value delivery processes of an IT organisation.

The Lean concept has a great impact on the culture of an organisation as it empowers employees to participate in the optimisation of processes. The principles of Lean IT are applicable to all organisations with IT operations regardless of industry or sector.

Lean IT is complementary to other frameworks and methods such as ITIL®, PMP®, CMMI® and COBIT®. These frameworks provide guidelines on best-practice processes but do not provide much guidance on how the implementation details of the processes can be optimised to reduce waste and increase value to the customer/user. Lean IT provides this complementary aspect.

Lean IT is also complementary to agile methods such as SCRUM. For example, SCRUM recommends reflecting on completed SCRUM processes for improvement (e.g. via sprint retrospective) but SCRUM does not give much guidance on how to improve. Again, Lean IT provides this complementary aspect.

Lean companies are arguably more successful than non-lean companies in terms of business value and retaining talent, and their success is more sustainable over time.

This course teaches Lean IT Foundation principles and concepts. Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the Lean IT Foundation Exam which leads to the Lean IT Foundation Certificate for successful participants.

The 60-minute, 40 questions, multiple-choice Lean IT Foundation certificate exam is scheduled on the last day of the course.

Key Takeaways

Upon completion of this course, participants would be able to:

  • Broaden their skills on process improvement with a strong emphasis on focusing on value as seen from the customer’s perspective
  • Minimising waste and producing more efficient IT services, which in turn benefits the organisation

What Will Be Covered

  • How to connect and interact with customers to continuously capture their need and demand
  • Optimising processes in the provision of IT services including problem solving using the Lean Kaizen method
  • Measuring for performance improvement
  • Organising for Lean IT
  • Achieving the desired Lean attitudes and behaviour of staff by way of leadership example and other methods


Lectures, class exercises and quiz

Who should attend

IT professionals who are involved in the development, support and management of IT services; ranging from IT applications, IT infrastructure to IT support.


Participants must possess at least two years of working experience.

Trust the experts

Chandrasekaran Paramasivam

Chandra has a wide experience in Software Quality Management as a SQA and SEPG involved in identifying, developing, implementing, verifying the adherence, assessing the effectiveness and improving of the organizational standard software processes with reference to the SW CMM & CMMI Dev Models...


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