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NUS Institute of Systems Science

NICF- ITIL® Release, Control and Validation Certificate

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Description

ITIL® Release, Control and Validation Certificate

This is one of the ITIL® Intermediate Level courses leading to the ITIL® Expert Certificate. You may refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification.

The 5-day course immerses participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The primary focus of this course is on the Transition Lifecycle phase with its process activities and supporting methods and approaches to executing these processes. To implement new and changed services in a controlled and cost-effective manner, IT departments must successfully employ and utilise ITIL® Release, Control and Validation best practices.

Key Takeaways

  • How to prepare for changes
  • How to manage transitions to allow change and yet minimise incidents arising from the change
  • How to learn and apply any lessons learnt to future work

What Will Be Covered

Introduction and overview

Processes that support the Service Management Lifecycle

  • Change management
  • Service asset & configuration management
  • Knowledge management

Processes that are focused within the service transition stage

  • Service validation & testing
  • Release & deployment management
  • Request fulfillment
  • Change evaluation
  • Evaluating services against target performance in the context of change

Organising for service transition

  • Roles & responsibilities
  • Technology & implementation considerations
  • Common service attributes
  • Continual service improvement

Format

Lectures, discussions, class exercises, workshops, quiz and certification exam

Who should attend

  • IT professionals involved in IT service management implementation and improvement programmes
  • Operational staff, managers and team leaders involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation

Pre-requisite

ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)

Experts

Harold Petersen has over 20 years industry experience, specialising in areas of IT Service Management, Project Management, Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in al...
Jamie, a dual citizen of the UK and NZ, has spent over 20 years improving the business value of IT Services for public and private organisations in the UK, Australia and South East Asia. His experience spans the full spectrum of IT functions including: IT Strategy and Governance Business Develo...
Krist has a diverse background in many facets of business and IT management. As an ITIL Expert, Krist has lead numerous large-scale ITSM implementations and integrations across Asia Pacific. His current focus is on enabling multi-speed IT through orchestration and automation using the ServiceNo...
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