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About the course
This course is taught by experienced managers and consultants who are certified ITIL® Experts. It will provide essential understanding and skills on the fundamentals of managing IT as a total service over its entire service lifecycle. The course will cover ITIL®, internationally acknowledged as the best practice for such IT service management.
ITIL® is among the fastest growing IT management certifications worldwide. Just from 2009 to 2013 alone, the total ITIL® Foundation certifications were estimated to have more than doubled from 700,000 in 2009 to greater than 1,600,000 in 2013 (source: ITIL foundation certificate since 1994).
It is applicable and beneficial for any IT professional with at least one year of working experience. IT professionals who are more experienced and with other IT-related skills such as project management, will also benefit from the knowledge and higher competency that ITIL® will add to their existing skillset.
Past participants of this course have included private individuals and those from MNCs, GLCs, government agencies and SMEs. The industry backgrounds of these individuals vary and these include finance, IT, manufacturing and service.
This course teaches IT service management practices, principles and concepts. Class exercises, workshops and quizzes are utilised extensively to reinforce the participants' understanding and practice of the concepts as well as in assessing their competency. The course also includes the ITIL® Foundation Exam leading to the ITIL® Foundation Certificate for successful participants.
Upon completion of this course, participants would be able to:
- Understand service management as a practice
- Understand the service lifecycle
- Understand the roles, functions and models in service management
- Apply key principles, concepts and processes to an IT service
What Will Be Covered
- Introduction to ITIL® foundation
- Service management as a practice
- ITIL® service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- Basic application of concepts to an IT service situation
Lectures, discussions, class exercises, workshops, quiz and certification exam
Who should attend
IT professionals with at least one year of working experience in the development, execution or management of IT services; ranging from IT applications, IT infrastructure and IT support.
Trust the experts
Harold Petersen has over 20 years industry experience, specialising in areas of IT Service Management, Project Management, Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in al...
Jamie, a dual citizen of the UK and NZ, has spent over 20 years improving the business value of IT Services for public and private organisations in the UK, Australia and South East Asia. His experience spans the full spectrum of IT functions including: IT Strategy and Governance Business Develo...
Krist has a diverse background in many facets of business and IT management. As an ITIL Expert, Krist has lead numerous large-scale ITSM implementations and integrations across Asia Pacific. His current focus is on enabling multi-speed IT through orchestration and automation using the ServiceNo...