Who should attend
The programme is designed to benefit:
- Executive management team
- Customer Experience heads
- Heads of departments
About the course
Customer loyalty is a key driver of profitable growth for businesses. The Net Promoter Score (NPS) is a globally recognized metric used by over two thirds of Fortune 500 companies such as Apple, Sony and Amazon to measure their customer loyalty. mSurvey is organizing Net Promoter Score (NPS) Masterclasses, targetting business leaders to give them a better understanding of how to apply the Net Promoter Score (NPS) to measure and boost customer loyalty for their business. Let’s learn the art and science that powers NPS and discuss the benefits of using this metric to grow business on the continent.
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.