Who should attend
This program is designed for managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information. This diversity is one of the program’s strengths – it builds on the experiences of participants from all types of companies, not-for-profit organizations, and government services.
About the course
Conflict has always been inherent in organizations. However, it has become more pervasive and the costs (i.e. human and financial) have been escalating. This workshop provides participants with the knowledge, skills, and strategies to better prevent or constructively handle conflict. By gaining an understanding of what conflict is and how it emerges, participants begin to understand the costs and benefits of conflict in organizations. Participants explore and become more aware of their own responses to conflict, and practice strategies for managing conflict on the individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organizations.
Key Benefits & Takeaways
- Describe the defining elements of conflicts
- Recognize the costs of conflict that is mismanaged or not dealt with at all
- Identify sources of conflict for better decision making
- Explore how culture affects how stakeholders deal with conflict
- Appreciate how to build trust as well as how it deteriorates
- Understand the role of emotions in conflict and how to use them positively
- Deploy positive as opposed to destructive responses to conflict
- Act as a mediator or facilitator when team conflict occurs
Topics covered in this course
- Define conflict
- Task and relationship conflict
- Causes of organizational conflict
- Costs of unproductive conflict
- Benefits of conflict
Conflict Frameworks and Tools
- Destructive and constructive responses to conflict
- Conflict escalation and ways to defuse it
- Role of emotions in conflict
- Understand trust – how it deteriorates and how to build it
- Give and receive feedback
- An approach to diﬃcult conversations
- Role of the fundamental attribution error
Teams & Conflict
- Stages of team development
- Create a team charter
- Communication within the team
As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. ...
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.