Navigating Workplace Conflict

McGill Executive institute

How long?

  • 2 weeks
  • online

McGill Executive institute

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

This program is designed for managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information. This diversity is one of the program’s strengths – it builds on the experiences of participants from all types of companies, not-for-profit organizations, and government services.

About the course

Conflict has always been inherent in organizations. However, it has become more pervasive and the costs (i.e. human and financial) have been escalating. This workshop provides participants with the knowledge, skills, and strategies to better prevent or constructively handle conflict. By gaining an understanding of what conflict is and how it emerges, participants begin to understand the costs and benefits of conflict in organizations. Participants explore and become more aware of their own responses to conflict, and practice strategies for managing conflict on the individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organizations.

Key Benefits & Takeaways

  • Describe the defining elements of conflicts
  • Recognize the costs of conflict that is mismanaged or not dealt with at all
  • Identify sources of conflict for better decision making
  • Explore how culture affects how stakeholders deal with conflict
  • Appreciate how to build trust as well as how it deteriorates
  • Understand the role of emotions in conflict and how to use them positively
  • Deploy positive as opposed to destructive responses to conflict
  • Act as a mediator or facilitator when team conflict occurs

Topics covered in this course

About Conflict

  • Define conflict
  • Task and relationship conflict
  • Causes of organizational conflict
  • Costs of unproductive conflict
  • Benefits of conflict

Conflict Frameworks and Tools

  • Destructive and constructive responses to conflict
  • Conflict escalation and ways to defuse it
  • Role of emotions in conflict
  • Understand trust – how it deteriorates and how to build it

Difficult Conversations

  • Give and receive feedback
  • An approach to difficult conversations
  • Role of the fundamental attribution error

Teams & Conflict

  • Stages of team development
  • Create a team charter
  • Communication within the team

Experts

Miriam Carver

As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. ...

Videos and materials

Navigating Workplace Conflict at McGill Executive institute

From  CAD 995$813

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.