Navigating Workplace Conflict

McGill Executive institute

How long?

  • 1 day
  • in person

McGill Executive institute

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.

Who should attend

This program is designed for professionals and managers at any level, including executives, project managers, supervisors, and team leaders. It is particularly useful for anyone moving into a new position and indispensable for human resource professionals.

About the course

Research in Organizational Psychology shows that leaders spend at least 20% of their time managing conflict with many reporting upwards of 60-70%. Although conflicts have always been an integral part of life in organizations, they are becoming more pervasive and the costs, both human and financial, are escalating.

This workshop provides participants with the knowledge, skills and strategies to better prevent or handle conflict constructively. By gaining an understanding of what conflict is and how it emerges, participants will begin to understand the costs and benefits of conflict in organizations. Next, participants will explore and become more aware of their own responses to conflict and practice strategies for managing conflict on individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organization.

Key Benefits & Takeaways

  • Describe the defining elements of conflicts
  • Recognize the costs of conflict that is mismanaged or not dealt with at all
  • Take a step back to understand sources of conflict so better decisions can be made
  • Explore how culture affects how stakeholders deal with conflict
  • Appreciate how to build trust as well as how it deteriorates
  • Understand the role of emotions in conflict and how to use them positively
  • Deploy positive as opposed to destructive responses to conflict
  • Act as a mediator or facilitator when team conflict occurs

Topics

About Conflict

  • What is conflict
  • Task & relationship conflict
  • Causes of organizational conflict
  • Costs of unproductive conflict
  • Benefits of conflict

Conflict Frameworks and Tools

  • Destructive and constructive responses to conflict
  • How conflict escalates and ways to defuse it
  • The role of emotions in conflict
  • Understanding trust – how it deteriorates and how to build it

Difficult Conversations

  • Giving and receiving feedback
  • An approach to having difficult conversations
  • The role of the fundamental attribution error

Teams & Conflict

  • Stages of team development
  • Creating a team charter
  • Communication within the team

Experts

Miriam Carver

As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. ...

Videos and materials

Navigating Workplace Conflict at McGill Executive institute

From  995 CAD$758

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.