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Macquarie Graduate School of Management

Navigating Wicked Problems

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Description

Finding solutions where ambiguity rules

Today’s business problems are increasingly impossible to define, let alone solve. Wicked problems have the highest levels of uncertainty and ambiguity, but can also yield the most value.

Wicked problems are characterised by confusion, multiple stakeholders, discord and lack of progress. They often can morph with every attempt to address them.

This program focuses on developing the competencies you will need to manage wicked problems. It will teach you how to use a creative mindset that will help you to stand out in your field.

Key highlights

Learn from industry experts with extensive business and corporate strategy experience

Develop creative mindset, abilities and techniques to stand out in your field

Build capacity to evaluate situations and solve difficult problems

Program outcomes

This program will challenge current business assumptions, and show you how to use creative approaches to solving difficult problems. You will learn how to unlock the value in ‘fuzzy’ and frustrating spaces, facilitating a mindset shift to a more flexible way of working.

You will learn to:

  • Identify and understand the dynamics of different classes of problem
  • Anticipate barriers to solving wicked problems
  • Understand the mindset and abilities needed to operate effectively in this space
  • Practice pragmatic tools and techniques to navigate ambiguity with greater confidence
  • Become more flexible and resourceful in how you think, respond and lead

What you'll learn

Day 1

  • Three levels of problem: distinctions and dynamics
  • The power of ambiguity
  • Introduction to the creative approach to fuzzy problems

Day 2

  • Creative tools and techniques
  • Defaults and triggers
  • Managing stakeholders
  • The way forward

Who should attend

  • Mid-to-senior level managers
  • High potential managers
  • Business managers responsible for innovation, change or IT projects

Experts

I’m a creative strategist and design thinking expert who gets hired to help people and companies think very differently about the Wicked, messy and often unsolvable problems they have. These might be large logistics projects that are derailing, anything to do with innovation or culture, issues su...

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