Who should attend
This course is designed for hospitality professionals who are involved in revenue-generating roles at the property or corporate level, and marketing and sales personnel with minimal experience in online and new media marketing.
About the course
Successful marketing and revenue generation in hospitality requires the management of an array of new media including, social, mobile, and search. While these new media enable marketers to reach customers in ways that were previously not possible, successful use must be anchored by core marketing and demand management principles. This course provides a grounding in brand management and focuses on the importance of identifying and establishing "brand promise"—the experience guests take away from engaging with a brand as the basis of new media management. Participants will experience the challenges involved in maintaining their brand's promise across a growing array of new media channels. They will be exposed to sound marketing concepts, advice from industry experts, and actual experience with new media in exercises and simulations. Participants will then take what they have learned and apply it to their existing marketing efforts based on industry best practices and time-tested frameworks for profitable marketing.
Participants will learn directly from some of the heaviest hitters in new media for hospitality - CEOs, search, social and mobile media consultants, property-level managers, and more through interactive projects and compelling video exercises. Participants will see first-hand how the successful implementation of new media can help deliver on their firm’s “brand promise”, enabling them to deal with market uncertainties and guide their organization toward sustained profitability.
Participants who complete this course will be able to...
- Define, align, and refine a brand promise for your organization
- Project your organization's brand promise effectively and consistently across an array of new-media channels
- Evaluate the use of search-engine optimization and search-engine marketing for your organization
- Enhance your organization’s engagement through emerging-media marketing
- Draw group business through new media tactics
- Increase your transaction effectiveness
Module 1 - Supporting the Brand Promise
- Define the Brand Promise
- Marketing Fundamentals and Evolution
- Branding in New Media
- Align and Refine Your Brand Promise
- Evolving Consumer Decision Paths: From Look to Book
- Measuring Your Brand Consistency
Module 2 - Generate Brand Demand Using New Media
- Network Theory and Economics
- Use New Media to Draw Groups
- Increase Your Wallet Share
- Convert Your Leads
Biography Rob Kwortnik, associate professor of services marketing, joined Cornell''s faculty after earning his PhD in business administration from Temple University in 2003. He also earned a BA in journalism from Temple and an MBA from California State University, Northridge. Kwortnik''s research...
Dr. Carroll is a Clinical Professor (ret.) at the School of Hotel Administration. For more than twelve years he has taught economics, pricing and marketing distribution courses at the undergraduate, graduate and executive education level. He holds a B.A. degree in economics from Rutgers, an M.S. ...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.