Managing Your Business Knowledge Assets
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Businesses are constantly faced with high staff turnover as a result of resignations, the need to lay-off workers and staff retirement. Whether the economic situation is good or bad, employees will resign or retire. The important question to ask is: “Are we losing more than just an individual?” Everyone who has worked in an organisation would have built up expertise and knowledge. It is easy to focus on the revenues and costs but forget about the valuable intangibles that leaves the organisations every month, every year. How many companies spend loads on training new hires instead of spending on ways and methods to capture knowledge from their employees?
There are fundamentally three types of knowledge that businesses need. First there is the knowledge that is in your head; that basic knowledge that you need for any job and which can be explicit like those in a manual or implicit which comes from experience and doing a piece of work. Secondly, there is social capital or knowledge. This is the knowledge of how to collaborate and get people to work with you. Managerial skills are one category of such knowledge. Thirdly, there is future knowledge or knowledge that you need for your business to do well. This is knowledge that future leaders in your company must have.
Due to the different characteristics of each of the three types of knowledge, the methods of transferring that knowledge, keeping that knowledge and using it within the organisation will differ. With the amount of scientific, technical and managerial knowledge exploding over the past 30 years, companies that have a handle on the knowledge it has created and exploited, will almost always perform better than others.
The objective of this course is to equip individuals (and companies) with the fundamental tools and methods of transferring knowledge, capturing knowledge and exploiting them for business strategy. This course will help you to:
- Identify the skills and knowledge your company needs
- Identify potential gaps in the current situation
- Identify which method for knowledge/skills transfer will be best for your organisation
- Develop a framework to help stem the potential loss of skills and knowledge from your organisation.
- Fundamentals of Knowledge Management (KM) and Business Intelligence
- Analysis of Knowledge Assets within the organisation
- Managing Knowledge Assets
- Knowledge transfer methods
This is an interactive course with a mixture of lecture, group work and discussions. With active participation from attendees, there will be rich cross-learning that will enhance each individual’s knowledge. This course is highly practical and participants can use what is taught to evaluate their knowledge and skills assets and needs.
Who should attend
• Mid-level to Senior management • Anyone with an interest in knowledge management and business intelligence