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American Management Association

Managing Today’s Technical Professionals

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You have the experience and technical skills. Now add the management know-how to drive results

How do you get people who typically work alone to function as a team unit? How do you get through to your direct reports to give constructive feedback and create the right energy to get things done? At this seminar, you'll broaden your perspective, get a keen understanding of the way technical professionals function and communicate so you can get your project teams, task forces and work groups working together with greater efficiency. You will examine your role in everyday interaction and practice specific skills on running meetings, coaching and providing feedback while leveraging talents in your direct reports to help you reach your goals.

How You Will Benefit

  • Understand what drives or motivates technical professionals
  • Develop a broader organizational perspective
  • Learn which combination of best management approaches works best for your team
  • Align the technical professional’s goals with business goals
  • Analyze performance based on business requirements

What You Will Cover

  • Using the MBTI® Instrument to understand your type and the working styles of those you manage
  • How the characteristics of “typical” IT professionals affect your management action
  • Planning—the foundation of managing technical professionals
  • Making decisions with technical professionals
  • Delegating, motivating and coaching
  • Choosing talented technical professionals
  • Managing progress and evaluating performance
  • Managing effective communication in a changing world

Special Feature

This Seminar Features Blended Learning AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.


Learning Objectives

  • Review the Basic Management Skills of Planning, Decision Making, Delegating, Motivating, Coaching, Hiring and Evaluating
  • Understand How Managing Professionals Is Both the Same as and Different from Managing Nontechnical Professionals
  • Understand Your Own Personality and How to Use It as an Effective Manager
  • Recognize the Uniqueness of Each Individual and What It Takes to Manage Each Successfully
  • Hone Particular Communication Skills That Can Help You Manage Change
  • Ask Questions That Promote Understanding
  • Know Your Unique Role and How to Prepare for It
  • Translate Ideas into Actions That Get Results You and Your Own Manager Want

The Management of Technical Professionals

  • Understand the Challenges Facing All Managers
  • Understand the Particular Challenges Facing Technical Managers
  • Make the Transition from Technical Professional to Manager
  • Analyze Your Roles in Leading, Managing, Delegating and Doing, and Apply Those Roles Appropriately

Applying Personality Type to Technical Professionals

  • Understand Your Personality Type and That of Others
  • Manage the Implications of Uniqueness and Sameness
  • Use Personality Type in Problem Solving
  • Adopt Communication to Different Psychological Types

SMART Objectives

  • Understand the Use of the Vision and Mission
  • Understand How to Set SMART Objectives

Making Decisions with Technical Professionals

  • Understand the Continuum of Decision Making
  • Choose the Best Approach for Each Decision
  • Use Decision Making to Build Your Dream

Delegating, Motivating, and Coaching: The Power Tools for Managing Technical Professionals

  • Use the Learning Curve to Manage Technical Professionals
  • Delegate for Development and Productivity
  • Motivate Technical Professionals
  • Use Coaching and Feedback for Development

Choosing Talented Technical Professionals

  • Define the Skills, Behaviors, and Talents You Need for Any Position
  • Construct Effective Interview Questions
  • Understand the Legal and Policy Requirements in Hiring
  • Conduct Effective Interviews

Managing Progress and Evaluating Performance

  • Know How to Set Expectations for Performance
  • Know How to Conduct Formal Annual Performance Reviews and Informal Quarterly Reviews
  • Use the Power Tools of Delegation, Motivation, and Coaching to Manage Progress and Evaluate Performance
  • Deal with Mismatches Between Performance and Need

Planning and Taking Action

  • Deploy a Tactical Plan
  • Make Change Happen

Who should attend

IT and technical professionals who have been—or are about to be—promoted to a management position…experienced managers who are new to the technical environment.


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