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School of Hotel Administration

Managing Revenue With Service Cycle Changes

Oct 23, 2019
Online
USD 769
Dec 4, 2019
Online
USD 769

How it works

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Description

If you’re wondering what might be inhibiting your ability to generate revenue, this course shows you how to find answers in standard service cycle data. It shows you what data to collect and how to analyze that data.

Through an examination of two case studies, the course illustrates how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated. It provides the skills that will enable you to manage revenue more effectively.

This course introduces you to several additional tools used to identify and rectify the underlying causes of operational shortcomings. Together, service blueprints, bottleneck analyses, and fishbone diagrams can help you isolate and solve those pressing issues. You'll learn hands-on how to use these tools and how to leverage RevPASH to the greatest effect.

Key Benefits

Participants who complete this course will be able to...

  • Analyze service cycle data to identify potential problems
  • Increase revenue by addressing meal duration problems

Topics Include

Module 1 - Analyzing Duration

  • Measuring Duration
  • Analyze POS and Time Study Data
  • Calculating RevPASH

Module 2 - Understanding the Causes

  • Analyze a Service Blueprint
  • Create and Analyze a Fishbone Diagram
  • Bottleneck Analysis

Who should attend

This course is designed for Foodservice professionals to discover how to use service cycle data to identify operational issues

Experts

Education Qualifications PhD, Operations Management, University of Texas at Austin, 1987 MBA, New Mexico State University, 1983 MA, Public Administration, University of Virginia, 1977 AB, Political Science and Mathematics, University of Missouri, 1975 Academic Experience Visiting Professor,...

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