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School of Hotel Administration

Managing Revenue With Service Cycle Changes

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Next dates

May 8
USD 769
Jun 19
USD 769
Jul 31
USD 769
+4 more options


If you’re wondering what might be inhibiting your ability to generate revenue, this course shows you how to find answers in standard service cycle data. It shows you what data to collect and how to analyze that data.

Through an examination of two case studies, the course illustrates how service cycle durations are measured and how “revenue per available seat hour” (revPASH) is calculated. It provides the skills that will enable you to manage revenue more effectively.

This course introduces you to several additional tools used to identify and rectify the underlying causes of operational shortcomings. Together, service blueprints, bottleneck analyses, and fishbone diagrams can help you isolate and solve those pressing issues. You'll learn hands-on how to use these tools and how to leverage RevPASH to the greatest effect.

Key Benefits

Participants who complete this course will be able to...

  • Analyze service cycle data to identify potential problems
  • Increase revenue by addressing meal duration problems

Topics Include

Module 1 - Analyzing Duration

  • Measuring Duration
  • Analyze POS and Time Study Data
  • Calculating RevPASH

Module 2 - Understanding the Causes

  • Analyze a Service Blueprint
  • Create and Analyze a Fishbone Diagram
  • Bottleneck Analysis

Who should attend

This course is designed for Foodservice professionals to discover how to use service cycle data to identify operational issues


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