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Alberta School of Business

Managing in a Knowledge Rich Environment - Models, Tools and Techniques

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Description

Working in the public sector is knowledge work. What does that mean and how do you build the processes, tools and culture to encourage the collaboration, sharing and creativity that is required? This two-day workshop provides participants with the definitions and models to better understand the complex world of the Alberta Public Service. From there, we explore the characteristics of effective knowledge sharing cultures and apply these models to a project focused work environment. The second day goes deeper, framing the complexity of public sector work and discussing the implications of interaction with the public and the use of social media on all levels of government. We then build on these concepts, discussing how to package knowledge to enhance its adoption, absorption and use. The day closes with a review of implementation challenges that surround knowledge projects and practical suggestions for success.

Working in the public sector is knowledge work. What does that mean and how do you build the processes, tools and culture to encourage the collaboration, sharing and creativity that is required? This two-day workshop provides participants with the definitions and models to better understand the complex world of the Alberta Public Service. From there, we explore the characteristics of effective knowledge sharing cultures and apply these models to a project focused work environment. The second day goes deeper, framing the complexity of public sector work and discussing the implications of interaction with the public and the use of social media on all levels of government. We then build on these concepts, discussing how to package knowledge to enhance its adoption, absorption and use. The day closes with a review of implementation challenges that surround knowledge projects and practical suggestions for success.

Topics Covered:

  • What is knowledge? What is knowledge management?
  • The knowledge market: a model for understanding knowledge transfers
  • Building a culture that supports knowledge sharing
  • Using knowledge management to support project management
  • Complexity
  • Web 2.0 – what is it and why is it important?
  • Packaging knowledge – how to communicate your message with impact
  • Knowledge management implementation challenges

Experts

Seasoned consultant with experience providing highly valued management advice to public and private sector organizations with a specific emphasis in the provincial government environment. Flagship projects include: Development of a business case which secured a government ministry $280 million i...
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