Managing in a Digital World: Opportunities and Challenges
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The focus of this course is to better understand how the Internet and changing digital technologies are impacting all aspects of public sector governance. With respect to information management, you will examine tensions between traditional government mechanisms and mindsets and emerging paradigms denoted as Gov 2.0. This latter term encompasses much more ubiquitous capacities for online access and collective engagement as denoted by the emergence of Open Government agendas in Alberta, across the country, and internationally. The primary objective of this course is to provide you with some theoretical and practical underpinnings to better appreciate and navigate the fluid opportunities and challenges of working in a more open, networked, and digitized environment. Discussion and debate are encouraged throughout the course and specific examples will be drawn from all levels of government in Canada. An important aspect of this inclusive approach is to encourage dialogue and learning across various backgrounds and varying comfort levels with technology.
- Online service delivery and the challenges of integrated and multi-channel service architectures
- Rising pressures for transparency in government and the consequences for public sector information management and accountability
- Shifting notions of trust and the implications for government communications and public engagement strategies
- The advent of Web 2.0 technologies such as social media platforms and their facilitation of new models of service innovation and policy design
- The emergence of open government and the implications for information and data management
- The cognitive pressures and opportunities for public servants working in a more networked and digitized workplace.