This course has no confirmed dates in the future. Subscribe to be notified when it is offered.
About the course
In this workshop participants will focus on preparing for and handling highly contentious issues and angry, disruptive behavior in public hearings. They will learn techniques for responding to strong criticism or attacks, practice skills in simulated situations of angry and "irrational" people in public meetings, and analyze examples of mediation and facilitation of contentious public issues.
Topics - Local and State Government
- Leadership and Management
- Conflicts, Disputes, Mediation
Who should attend
Public Officials - Local and State Government Roles Elected Officials City Council Members County Commissioners
Trust the experts
John Stephens joined the School of Government in 1996. Previously, he was research director of the Ohio Commission on Dispute Resolution and Conflict Management. His publications include Guidebook to Public Dispute Resolution in North Carolina and Public Management Bulletin: Using a Mediator in P...