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UNC School of Government

Managing High Emotion and Contention in Public Hearings

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In this workshop participants will focus on preparing for and handling highly contentious issues and angry, disruptive behavior in public hearings. They will learn techniques for responding to strong criticism or attacks, practice skills in simulated situations of angry and "irrational" people in public meetings, and analyze examples of mediation and facilitation of contentious public issues.

Topics - Local and State Government

  • Leadership and Management
  • Conflicts, Disputes, Mediation

Who should attend

Public Officials - Local and State Government Roles Elected Officials City Council Members County Commissioners


John Stephens joined the School of Government in 1996. Previously, he was research director of the Ohio Commission on Dispute Resolution and Conflict Management. His publications include Guidebook to Public Dispute Resolution in North Carolina and Public Management Bulletin: Using a Mediator in P...