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ILR School

Managing Difficult and Heated Conversations (DR148)

Oct 24, 2019
New York, New York, United States
USD 995
USD 995 per day

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Workplace conversations on difficult topics can easily become unproductive. This workshop teaches strategies for planning and having challenging conversations. Classroom simulations and role-plays address techniques for de-escalation and managing emotional exchanges


  • Build your skills to productively approach conflict
  • Learn how to prepare and practice having difficult conversations
  • Define next steps and follow-up needed after challenging conversations


Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...