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About the course
Navigating difficult conversations is a core leadership skill. Healthy conflict gives us an opportunity to express our ideas and learn more about others’ perspectives so we can come up with solutions that last. Working through conflict can make us stronger, more resilient, and more accepting. This one-day course will help you find the opportunities for personal and professional growth presented by conflict.
We’ve all taken workshops that give you basic communication techniques—but they can be difficult to implement in the heat of the moment. This course focuses on real-time practice and application, with feedback and coaching. You won’t just leave with a list of ideas to try later--you’ll walk away already using skills that will effect positive changes in your workplace and community.
*NOTE: There will be a pre-course assignment sent out to participants prior to the class. Completion of this assignment is important for you to get the full benefit from the class, and you will use it for several activities during the day
Topics - Local and State Government
- Leadership and Management
Who should attend
- Public Officials - Local and State Government Roles
- City and County Managers
- Managers and Supervisors
- Department Heads
Trust the experts
Lydian Altman works with and across various public sector organizations to diagnose, design, develop, and deliver leadership programs and services for public officials through the School’s Center for Public Leadership and Governance. Since she joined the School in 1999, her work has included cons...
Peg Carlson is director of the School of Government’s Center for Public Leadership and Governance, a new initiative designed to integrate, coordinate, and expand the School’s leadership, governance, and management programs and scholarship. Carlson rejoined the School of Government in September 20...