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About the course

This new five-day certificate course is designed to provide managers (or aspiring managers) with a sound set of skills required to effectively manage and lead people at supervisory or first line manager level.

What’s covered

  • Effective problem solving skills
  • Effective interpersonal skills, such as communication, conflict handling and assertiveness
  • Delegation
  • Employee development and talent management
  • Employee motivation and empowerment
  • Team dynamics
  • Basic labour relations
  • Among other relevant topics.

Course content:

  • Effective problem-solving and analytical skills

    • The importance of effective thinking
    • Problem analysis, judgement, creativity
    • Decision-making
  • Effective interpersonal skills

    • Communication
    • Handling conflict
    • Assertiveness
    • Flexibility
  • Effective management skills and principals

    • Delegation
    • Employee development and talent management
    • Employee motivational theories
    • Employee engagement
    • Performance management
    • Employee empowerment
    • Team dynamics
    • Basic labour reations information

Personal Benefit

You will gain a solid grounding in problem-solving, management principals and interpersonal skills to enhance your effectiveness in managing people.

Organisational Benefit

By having skilled managers who are effective in problem-solving and managing people through delegation, employee development and communication, among others.

Who should attend

Anyone who manages, or has been earmarked to manage people at a supervisory or line manager level.

Course reviews

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