Managing and Leading People

This new five-day certificate course is designed to provide managers (or aspiring managers) with a sound set of skills required to effectively manage and lead people at supervisory or first line manager level.

What’s covered

• Effective problem solving skills
• Effective interpersonal skills, such as communication, conflict handling and assertiveness
• Delegation
• Employee development and talent management
• Employee motivation and empowerment
• Team dynamics
• Basic labour relations
• Among other relevant topics.

Course content:

• Effective problem-solving and analytical skills

  • The importance of effective thinking
  • Problem analysis, judgement, creativity
  • Decision-making

• Effective interpersonal skills

  • Communication
  • Handling conflict
  • Assertiveness
  • Flexibility

• Effective management skills and principals

  • Delegation
  • Employee development and talent management
  • Employee motivational theories
  • Employee engagement
  • Performance management
  • Employee empowerment
  • Team dynamics
  • Basic labour reations information

Personal Benefit

You will gain a solid grounding in problem-solving, management principals and interpersonal skills to enhance your effectiveness in managing people.

Organisational Benefit

By having skilled managers who are effective in problem-solving and managing people through delegation, employee development and communication, among others.