UNC School of Government
Local Government Managers Innovation lab
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About the course
Join School of Government faculty Shannon Tufts and Kimberly Nelson for this one-day interactive workshop focused on reducing redundancy, inefficiency, and waste. Business process re-engineering focuses on changing processes to achieve optimal internal and external customer satisfaction. Participants should come to the session with a current process in mind that is not working as well as it could. Ideally, cross-functional teams will attend the session with the goal of leaving the program with an actionable plan to implement in their organizations.
Who should attend
Participants can receive credentialing credit through the International City/County Managers Association (ICMA)
Trust the experts
Shannon Tufts designed and implemented the first local government Chief Information Officers Certification program in the nation and continues to run CIO certification programs for local and state government IT professionals. She created a National Certified Government Chief Information Officer p...
Kim Nelson joined the School of Government in August 2013. She is a member of the Public Administration Review editorial board since January 2016 and will serve a three-year term. She taught for seven years in the MPA program at Northern Illinois University, where she received the 2010 Professor ...