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About the course

ITM Training brings you the second course dedicated to Suppliers. If you have ever wanted to understand your clients in order to maximise your success, then this is the course for you.

Following on from "Understanding Business Travel Management" training in February, this course explores the complexities of managing a mature programme and the impact on Suppliers.

Delivered by our Director of Education, Sandy Moring, this course is CPD accredited (14 hours), and will help you gain an advantage and build even stronger relationship with your clients.

This course will cover:

  • Understanding strategic solutions for a mature programme
  • Buyer/Supplier rules of engagement
  • Travel programming, project management, and implementation
  • How buyers communicate and engage with their travellers
  • MI and business intelligence
  • Understanding travel risk and mitigation
  • Compliance - the legal importance


ITM Training - Managing a Mature Programme Programme at a glance

Wednesday 18th Apr

  • 09:00 Arrival Coffee and Registration
  • 09:30 Session 1 Strategic Solutions for Mature Travel Programmes
  • 11:15 Break (15mins) Refreshments/Networking
  • 11:30 Session 2 Maximising the Buyer/Supplier Engagement
  • 13:00 Lunch (1hour) Lunch/Networking Lunch will be provided.

  • 14:00 Session 3 Project Management Within Travel Programming

  • 15:00 Break (15mins) Refreshments/Networking

  • 15:15 Session 4 Travel Risk Management

Thursday 19th Apr

  • 09:30 Arrival Coffee/Networking
  • 10:00 Session 5 Implementations, Payments, and Expense Management
  • 11:15 Break (15mins) Refreshments/Networking
  • 11:30 Session 6 Traveller Engagement and Communication
  • 13:00 (1hour) Lunch/Networking Lunch will be provided.
  • 13:45 Session 7 Management Information vs. Business Intelligence
  • 14:30 Break (15mins) Refreshments/Networking
  • 14:45 Session 8 Buyer Case Study

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