ITIL Training


How long?

  • online
  • on demand

What are the topics?



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Who should attend

Individuals looking for high-level certification in IT management

About the course

Learn standard processes and best practices of IT Management through Intellipaat's ITIL certification training

About ITIL Training Course

Key Features

  • 24 hours of high-quality in-depth video e-learning sessions
  • 48 hours of lab exercises
  • 70% of extensive learning through hands-on exercises, project work, assignments and quizzes
  • Online ITIL V3 Certification training for ITIL® Certification
  • 24/7 lifetime support with guaranteed rapid problem resolution
  • Lifetime access to videos, tutorials and course material
  • Guidance to resume preparation and job assistance
  • Step-by-step installation of software
  • Course Completion Certificate from Intellipaat

About ITIL Training Course

Intellipaat’s ITIL training course is a V3 Foundation course in ITIL® and various IT service management life cycles. The major topics of this online V3 certification training include introduction to ITIL®, ITIL model, comparison between service desk, rule desk and call center, key definitions and features of incident, problem, change, release, configuration, service level, IT services, financial, capacity, IT service continuity management, security management and availability management.

Learning Objectives

After the completion of this online foundation training course on ITIL, you will be able to:

  • Understand what is ITIL V3 Foundation and know the benefits of ITSM implementation through ITIL®
  • Get insight into functions and activities of service desk
  • Understand key features of various IT management services like incident, problem, change, release,
  • configuration, service level, IT services, financial, capacity and availability management
  • Learn the processes of IT services in different management verticals
  • Gain competence in IT service continuity management and security management

Recommended Audience

  • Individuals looking for high-level certification in IT management Prerequisites

  • Basic understanding of IT service delivery and service management can be beneficial.

Why should you take up ITIL training course?

  • ITIL® is world’s most sought-after, widely-used, acknowledged and professional IT service management certification.
  • This framework helps organizations in providing effective IT services such as reducing costs, increasing customer satisfaction, increasing productivity and much more.
  • This online foundation training course on ITIL gives you an opportunity to get through ITIL® Certification, which will further offer excellent jobs and better salaries.

Module 1 – What is an ITIL & ITSM

  • Introduction to ITSM and ITIL
  • Service management Approach
  • Objectives of IT service Management
  • ITIL A process oriented approach to ITSM
  • What is a Best Practise?
  • ITIL Background
  • Outline of information that is covered in ITIL v3 foundation Training
  • Benefits of ITSM implementation through ITIL

Module 2 – Certification & Key Definition

  • ITIL foundation certification
  • Foundation Score Sheet Sample
  • ITIL key Definition
  • ITIL Model

Module 3 – Service Desk

  • Mission of Service Desk
  • Service Desk vs Ruledesk and Call Center
  • Function and Activities of Service Desk
  • Types of Service Desk Rollouts
  • Service Desk Personnel
  • Critical Success Factors
  • Service Desk Bottlenecks
  • Service Desk KPIS

Module 4 – Incident Management

  • Mission of Incident management
  • Objective of incident management
  • Key definition in incident management
  • Incident records vs Problem records
  • Incident Management Life cycle
  • Incident detection and recording
  • Incident Escalations
  • Roles in incident management
  • Incident Management Bottlenecks
  • Critical Success Factors
  • Incident Management KPIs

Module 5 – Problem Management

  • Mission of problem management
  • Objectives of problem management
  • Key definitions in problem management
  • Problem management vs Incident management
  • Scope of Problem management
  • Problem management Techniques
  • Roles in Problem Management
  • Problem management Bottlenecks
  • Critical success Factors
  • Problem Management KPIs
  • Benefits of Problem management

Module 6 – Change Management

  • What is change and change management
  • Mission of change management
  • Objective of change management
  • Key terms in change management
  • Scope of change management
  • Change management process
  • Change management activities
  • Roles in change management
  • Change management bottlenecks
  • Critical success factor
  • Change management KPIs

Module 7 – Release Management

  • Mission of Release Management
  • Goals of Release Management
  • Key terms in Release Management
  • Release Management Activities
  • Roles in Release Management
  • Release Management Bottlenecks
  • Critical Success Factors
  • Release Management KPIs

Module 8 – Configuration Management

  • Mission of Configuration Management
  • Objectives of Configuration Management
  • Key Terms in Configuration Management
  • Inputs and Outputs of Configuration Management
  • Core Elements / Process of Configuration Management
  • Roles in Configuration Management
  • Configuration Management vs Asset Management
  • Configuration Management Bottlenecks
  • Critical Success Factor
  • Configuration Management KPIs

Module 9 – Service Level Management

  • Mission of Service Level Management
  • Objectives of Service Level Management
  • Scope of Service Level Management
  • Key terms in Service Level Management
  • SLM Process
  • Elements of SLA
  • Roles in Service Level Management
  • Costs vs. Benefits
  • Bottlenecks
  • KPIs Service Level Management
  • Critical Success Facto

Module 10 – ITServices Financial Management

  • Mission of IT Services Financial Management
  • Objectives of IT Services Financial Management
  • Key Process activities of IT Services Financial Management
  • Charging and Pricing Policies
  • Process of IT Services Financial Management
  • IT Services Financial Management Bottlenecks
  • IT Services Financial Management KPIs
  • Critical Success Factor

Module 11 – Capacity Management

  • Mission capacity management
  • Objectives of capacity management
  • Key terms in capacity management
  • Capacity management process

Module 12 – Availability Management

  • Mission of Availability Management
  • Objectives of Availability Management
  • Scope of Availability Management
  • Key Concepts of Availability Management
  • Process of Availability Management
  • Availability Management Metrics
  • Methodologies in Availability Management
  • Roles in Availability Management
  • Availability Management Bottlenecks
  • Availability Management KPIs
  • Critical Success Factor

Module 13 – IT Service Continuity Management

  • Mission of ITSCM
  • What is Continuity Management?
  • Objectives of ITSCM
  • Scope of ITSCM
  • Key Concepts of ITSCM
  • Business Continuity Life Cycle
  • Roles in ITSCM
  • Bottlenecks
  • KPIs
  • Critical Success Factor

Module 14 – Security Management

  • Mission of Security Management
  • Objectives of Security Management
  • Key Concepts of Security Management
  • Process of Security Management
  • Security and the SLA
  • Roles in Security Management
  • Bottlenecks
  • KPIs
  • Critical Success Factor
  • ITIL v3 Foundation_Summary

ITIL Certification

This course is designed for clearing the ITIL V3 Certification. At the end of the course, there will be a quiz and project assignments. Once you complete them, you will be awarded with Intellipaat Course Completion Certificate. Become in demand with Intellipaat certifications!

What Is Intellipaat Self-Paced Training?

In Intellipaat self-paced training program you will receive recorded sessions, course material, Quiz and assignments.The courses are designed such that you will get real world exposure and focused on clearing relevant certification exam. After completion of training you can take quiz which enable you to check your knowledge and enables you to clear relevant certification at higher marks/grade also you will be able to work on the technology independently.

How Self-Paced Courses Are Different From Online Training Courses?

In Self-paced courses trainer is not available whereas in Online training trainer will be available for answering queries at the same time. In self-paced course we provide email support for doubt clearance or any query related to training also if you face some unexpected challenges we will arrange live class with trainer.

What Are The Benefits Of Intellipaat Self-Paced Training?

All Courses are highly interactive to provide good exposure. You can learn at your own place and at your leisure time. Prices of self-paced is training is 75% cheaper than online training. You will have lifetime access hence you can refer it anytime during your project work or job.

What are the different modes of training that Intellipaat provides?

At Intellipaat you can enroll either for the instructor-led online training or self-paced training. Apart from this Intellipaat also offers corporate training for organizations to upskill their workforce. All trainers at Intellipaat have 12+ years of relevant industry experience and they have been actively working as consultants in the same domain making them subject matter experts. Go through the sample videos to check the quality of the trainers.

Can I request for a support session if I need to better understand the topics?

Intellipaat is offering the 24/7 query resolution and you can raise a ticket with the dedicated support team anytime. You can avail the email support for all your queries. In the event of your query not getting resolved through email we can also arrange one-to-one sessions with the trainers. You would be glad to know that you can contact Intellipaat support even after completion of the training. We also do not put a limit on the number of tickets you can raise when it comes to query resolution and doubt clearance.

Videos and materials

ITIL Training at IntelliPaat

From  $143

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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