Internal Investigations: Part I (CO231)

ILR School

How long?

  • 2 days
  • in person

What are the topics?

ILR School

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Who should attend

HR, ER and EEO professionals who want to gain in-depth expertise in managing the internal EEO complaint process

About the course

Handling employee complaints internally is a highly sensitive, multi-faceted process that involves many people. This workshop provides you with a practice-based, step-by-step approach to enhance your understanding of:

  • The internal complaint handling process from A to Z
  • The legal requirements organizations must observe
  • Necessary technical and communication skills

Part I of the Employee Investigations Program

  • Prerequisite: Basic knowledge of EEO and employment laws or completion of HR and the Law, The Law of EEO or Legal Issues in the Workplace.
  • Upon completion of this workshop, we offer Advanced Employee Investigations: Part II.

Key Topics

The complaint process

  • Defining the role of the complaint handler
  • Comparing complaint processes

Complaint intake

  • Handling the emotional aspects of complaints
  • Effective communication skills for complaint handlers
  • Essential interviewing questions
  • Legal concerns: EEO and employment laws, confidentiality, and no retaliation

Structuring an investigation

  • Stating the issues in terms of policy and laws
  • Using information-gathering techniques
  • Interviewing complainants and accused persons
  • Determining when to involve an attorney

Complaint resolution

  • Identifying solutions, interventions, or resolutions
  • Monitoring and following up on complaints

Evaluating the effectiveness of the complaint process

Special Features

Simulated employee complaints, including p1ractice sessions, role play, professional critiquing, and skill pointers

Experts

Susan Brecher

Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...

Tracey Levy

Employment Lawyer and Employee Relations professional, who helps businesses and individuals to identify and resolve workplace issues before they result in litigation. Legal advice, provided through an employee relations lens, offers individualized solutions for clients in the four key areas of: D...

Gayle Wasserman

Wasserman Law is a management-side employment law firm whose practice is devoted exclusively to fostering compliance with employment laws and minimizing the risk of workplace liability. We provide practical advice and solutions to address your everyday human resource questions and problems. Our...

Internal Investigations: Part I (CO231) at ILR School

From  $1,695

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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