Who should attend
This course is designed for mid-to-senior level managers who want to innovation practices to improve business process, improve customer experience, increase productivity and achieve stronger business outcomes.
About the course
In today's global marketplace, maintaining competitive advantage is a challenge for businesses of all sizes. Putting innovation at the centre of your organisation is critical to improve team productivity, drive growth, achieve business and financial targets, and deliver the seamless customer experience today's market demands.
Through a blended learning journey, incorporating two face-to-face days with interactive online modules, you will work with leading academics, and access managers and leaders from a variety of industries to develop the practical techniques to apply innovative solutions to a range of business challenges and functions.
What you will learn
This course is designed for mid to senior level managers who want to innovation practices to improve business process, improve customer experience, increase productivity and achieve stronger business outcomes. Applying creative thinking techniques and design-thinking methodology in a hands-on environment, you will learn how to:
- Apply design thinking methodology to create proactive solutions to business challenges
- Map your customer journey and identify opportunities to improve the experience
- Build empathy with your customer and apply it to achieve a customer-centric focus
- Test innovations through experimentation and prototyping
- Analyse processes and identify improvements to increase agility
- Create stronger alignment between innovation activities and organisational strategy
- Foster a culture of innovation within your own team
Style of learning
This three-day course combines a one-day self-paced online module with a two-day in-class session.
The online module will commence with a webinar at 10:00-11:00am on 27 August 2019.
Once your registration for the course is complete, we will send you detailed information on accessing the digital learning platform approximately one month from the face-to-face session for the course.
The interactive digital learning platform for this course is in story format, with each subsequent module building your knowledge and skills. During the in-class component of the course you will apply your learnings from the digital modules of the course. There are reflective leadership short-answer and multi-choice questions to complete, case studies to read, and videos to watch within each of the five modules. You can expect each module to take an average of two-hours to complete. Each section within a module is approximately 20 minutes. We estimate an overall commitment of 8.5 hours pre-class work to receive maximise benefit from your time in class.
Tim’s research, teaching and engagement work are all based on his study of innovation management. He graduated from Princeton University with a degree in economics, and his MBA and PhD were completed at UQ. He has worked in marketing and management positions in a variety of industries including r...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.