Who should attend
Students from all educational backgrounds welcome. You can register for this course without applying and enrolling in a program.
About the course
Difficult people have learned that their approaches help them get their way. It seems that this small numbers of difficult people cause most of the stress in our lives-robbing us of our productivity and satisfaction. Our usual responses only seem to make it worse. In this interactive workshop, you will learn to recognize the patterns some people use to develop the skills and responses needed to deal with these patterns more effectively and productively. Short-term tactics necessary to preserve your sanity and your priorities will be practiced, as well as long-term strategies on how to create cooperation and more productive relationships. You will develop a personal action plan to build and sustain your influence in difficult situations and in life in general.
What you will learn
- Discuss the six assumptions that lead to successful interactions with difficult people.
- Discuss the difference between influencing behaviour and changing people.
- Relate how style preferences can cause difficulties around influencing, responding to people, pacing activity, and organizing.
- Learn the four steps to influence difficult situations.
- Identify techniques to manage your stress and anger, and to respond appropriately.
- Conduct a “carefrontation.”
- Develop personal action plans to influence the difficult people in your life.
Renée Paul, B.Comm., CPHR, has over 25 years of experience in the learning and development, organizational effectiveness, and human resources fields. Renée has worked as a learning and development consultant and a leadership consultant for The Performance Group, Servus Credit Union, and Stuart Ol...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.