How to Reach, Teach and Engage Various Generations in the Workplace

Available dates

Dec 12, 2019
New York, New York, United States
USD 475
USD 475 per day
Sep 17, 2020
Columbus, Ohio, United States
USD 475
USD 475 per day
Dec 2, 2020
Dallas, Texas, United States
USD 475
USD 475 per day


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About the course

There’s an invasion quietly taking place in organizations around the world with the potential to forever change the way most workplaces function. The Millennial generation (also known as Generation Y) has entered the workforce by the millions. They are not only settling into cubicles ‘next door’ to their predecessors (GenXers, Boomers and, yes, even Matures), they are managing their cohort and other generations as well. This presents a quandary for organizations that want to attract, retain and develop leaders from all generations while transitioning the culture to embrace the new regime, perhaps faster and with higher expectations than before. Sheer demographics suggest that, in the very near future, we will feel strain on our generational talent pools and, consequently, organizational productivity. This seminar will provide leaders with insights and strategies for engaging all generations and for enhancing intergenerational communication, productivity and results.

Time Allocation - Topics

5% The Millennial cohort - Why they are like they are

  • The crash of 2008 – Down-under or just under-employed?
  • Why you should care – why you need them if you want to grow your business

10% I am not biased!

  • How you see them – and how they see you
  • Understanding unconscious bias
  • Methods for reducing age discrimination

25% Resolving team conflict

  • Multi-generational team awareness
  • Model for multi-generational team development
  • Tools to aid multi-generational team collaboration

10% Three easy things that you can do to transition your culture

  • Mentors and protégés
  • Technology
  • Individuality

20% Millennials in the Mirror – Six critical leadership skills Millennials need to develop

  • Attentiveness
  • Diplomatic transparency
  • Accountability
  • Manageable flexibility
  • Creative problem-solving
  • Strategic relevancy

5% Onboarding to navigate the company’s growth

  • How managers can kill onboarding programs for any generation
  • Job aides for managers

15% Guiding career development – at any age

  • Mapping the journey
  • The three Rs for career development - Real-time; Relevant, Relatable Career development guides and management tools for all generations

10% Practical tips for Millennial-izing your organization for all generations

  • Go casual
  • Provide workflex
  • Get a conscience


Primary -- LEADERSHIP DEVELOPMENT: Communication, Empathy, Interpersonal Relations, Motivation

Secondary -- EXECUTING/CONTROLLING/EVALUATING: Use of Authority, Delegation, Direction, Coordination, Guidance, Discipline, Meeting Schedules

Tertiary -- PLANNING/ORGANIZING: Problem Identification, Evaluating Alternative Solutions

Trust the experts

Jan Ferri-Reed

Dr. Jan Ferri-Reed is a seasoned consultant and President of KEYGroup®, a 33-year international speaking, training and assessment firm. She is co-author of Keeping the Millennials: Why Companies are Losing Billions in Turnover to This Generation and What To Do About It, and author of Millennials ...


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