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Anderson School of Management

Health Care Executive Program

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Description

The UCLA/Johnson & Johnson Health Care Executive Program (HCEP) builds leadership and management skills of executives of community health centers (CHCs) and AIDS service organizations (ASOs) that are devoted to expanding the quality and quantity of care, treatment and support delivered to underserved and vulnerable populations nationwide.

The HCEP is especially designed and valuable for organizations to plan for and/or implement shifts in their organizational strategies to confront the new environment for healthcare delivery. That changed environment is characterized by payment reform that incentivizes value, a need to demonstrate positive health outcomes as well as a favorable patient or client experience, and by an increased emphasis on the coordination of care and support across behavioral, medical, dental and social service boundaries. The program will facilitate organizations to engage in planning and efforts to better integrate their service delivery models and to consider partnering with others in the medical ecosystem - so as to adapt to this new environment.

Curriculum

The 11-day program is held annually at UCLA Anderson School of Management. The curriculum consists of practical tools, techniques and approaches to leadership and management relevant to community health centers and other AIDS service organizations. The curriculum has been designed to assist organizations in adapting to the rapid and radical changes in health policy, financing, service integration and technology steering health care today.

Leadership

  • Management Effectiveness: Making the Transition to Management/Leadership Role (Yvonne Randle)
  • Leading and Managing Organizational Change (Robin Johnson)
  • Energy for Human Performance (Laura Famularo)
  • Techniques for Enhancing the Patient Experience (Uday Karmarkar)
  • Negotiations (Miguel Unzueta)

Management

  • Strategy Development & Implementation for Community-Based Organizations (Al Osborne)
  • A Look at the External Environment (Sunita Mutha)
  • Program Monitoring and Evaluation (Gayle Northrop)
  • Building Business Acumen: The Economic Way of Thinking (Victor Tabbush)
  • Accounting and Finance (Eric Sussman)
  • Medical Informatics (Jeffrey Guterman)
  • Marketing for Community-Based Organizations (Suzanne Shu)
  • Root Cause Analysis (Victor Tabbush)
  • Operations Management for Efficiency and Quality (Kumar Rajaram)
  • How to Make a Business Case for Your Health Initiative (Victor Tabbush)
  • The Future of the Affordable Care Act (Gerald Kominski)

Several case studies from actual Community Health Center and AIDs service organizations are used to illustrate key concepts and enhance learning. Faculty members are drawn mainly from the UCLA Anderson school with additional faculty from other universities and other experts.

Special Program Features

THE COMMUNITY HEALTH IMPROVEMENT PROJECT (CHIP)

The CHIP is the practical application or experiential component of the program, allowing the participants to immediately translate the UCLA program curriculum to improve performance at their own organizations. The CHIP provides a process for conducting environmental analysis, identifying critical issues and/or key problems, reaffirming missions, and formulating goals, objectives and strategic options.

INDIVIDUAL CONSULTATION BY MBA STUDENTS

The program employs MBA students as Strategic Consultants who lead small study groups to clarify and discuss session content with participants and act as consultants as participants develop their strategic projects.

TECHNOLOGY-ENABLED ONLINE LEARNING COMMUNITY

A Web-based “learning management system” coordinates the education process and delivers some of the program content. An easily accessible information source for online presentations, reading and useful links, the system is available to Fellows as a resource upon completing the program.

CHIP ADVISOR PROGRAM

HCEP alumni are recruited and assigned to each participant to serve as CHIP advisors to enhance CHIP compliance and outcomes for one year after the conclusion of the program. An opportunity to meet the CHIP Advisor will be provided during the last two days of the program, and participants will attend a poster session to view their assigned advisor’s completed CHIP project.

ONLINE WEBINARS

A series of post-program webinars is offered exclusively to alumni of the UCLA/Johnson & Johnson Health Care Executive Program for continual learning.

Who should attend

The program is designed for Chief Executive Officers, Executive Directors and others in the leadership team, such as Chief Operating Officer, Chief Medical Officer, and Chief Financial Officer. The program has particular applicability for those who have just, or soon will, assumed major management responsibilities. Organizations are encouraged to send multiple individuals from the leadership team. Organizations are also encouraged to identify other organizations with which they plan to merge, form an alliance or partner with, and then apply jointly.

Experts

Professor Rajaram's current research interests include improving operations in the health care industry, non-profit sector and in process manufacturing sectors including food processing, pharmaceuticals and petrochemical industry. He has focused on developing analytical models of complicated syst...
  Biography Before Associate Professor of Marketing Suzanne Shu found her calling in academia, she had a career in industry. With undergraduate and advanced degrees in electrical engineering from Cornell University, Shu spent five years with Bell Communications Research. Earning an MBA was a lo...
Biography Alfred E. Osborne, Jr. is Senior Associate Dean of UCLA Anderson.  In this role, he oversees a variety of key areas and initiatives within the school, including resource development, alumni relations, corporate initiatives, marketing and communications and executive education.  Dr. Os...
  Biography Accepting an offer to teach as a means of earning some additional income may have been one of Eric Sussman’s more auspicious decisions. Currently an adjunct professor in accounting and real estate at UCLA Anderson, Sussman first taught a certified public accountant exam review cours...
  Biography Uday Karmarkar began his teaching career as an assistant professor at the University of Chicago’s Graduate School of Business. He later moved to the Simon School at University of Rochester, where he was Xerox Chair Professor of Operations Management and directed the Center for Manuf...
For the past five years Victor Tabbush has been working to transform the health care delivery system for complex, high-need, high-cost older adults and for those living with severe disabilities. His work, which is focused on the integration of the social determinants of health into the medical sy...
Miguel Unzueta is an Associate Professor of Management and Organizations at the UCLA Anderson School of Management. He joined the faculty at UCLA in 2006 after earning his PhD in Organizational Behavior from the Stanford Graduate School of Business. Professor Unzueta's research explores how peop...

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