Having Difficult Conversations From a Distance

Smith School of Business

How long?

  • 1 day
  • online

What are the topics?

Smith School of Business

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

This program is designed for anyone in a management role, including those new to managing within virtual / work-from-home settings, as well as leaders hoping to boost performance within established virtual teams.

About the course

Delivering corrective feedback or confronting team members on performance issues is tough enough face-to-face. Being remote adds an additional layer of complexity, which can lead to avoidance and letting issues fester.

In this highly practical half-day session, we’ll explore the principles of effective feedback and productive confronting, and you'll learn a set of skills that you can use to have challenging conversations remotely in a way that minimizes defensiveness and delivers positive results.

In this program you will learn:

  • How to deliver corrective feedback in work-from-home settings
  • How to maintain openness to change
  • Methods of minimizing your own emotional reactions

You’ll leave with a set of highly practical skills that you can immediately put to use in the current environment, but equally in traditional office settings.

Personal benefits

This program will help you become better at one of the most challenging parts of a being a leader. You’ll leave with:

  • A stronger mental model of how to approach challenging conversations
  • More confidence in your ability to resolve performance issues remotely
  • Fewer reasons to delay difficult conversations

Organizational benefits

Organizations will benefit from facilitating their leaders' development. They will:

  • See quicker resolution of potentially high stakes situations
  • Have fewer issues that fester and drain productivity and morale
  • Have fewer people under-performing in ways that they are unaware of
  • See organizational flashpoints dealt with in a productive way with greater frequency

The program covers the following curriculum:

  • How to effectively deliver corrective feedback when you’re remote
  • How to avoid the four traps that can trigger defensiveness rather than reflection and openness to change
  • A practical map for confronting issues in a way that is direct but focused on development and preserving the relationship
  • How to deliver an opening statement that will minimize defensiveness and promote open exploration of challenges
  • How to move through the resistance that is part of a challenging conversation – and how resistance can show up differently when remote
  • How to move to resolution an accountability
  • How to prepare yourself to minimize your own emotional reactivity

Experts

Dane Jensen

Dane Jensen is an expert on strategy and leadership, and a furious cross-pollinator between the podium and boardroom. As Performance Coaching's CEO, he advises other CEOs and Senior Leaders in both sport and business, and is a regular contributor to The Globe and Mail on the topics of strategy an...

Having Difficult Conversations From a Distance at Smith School of Business

From  500 CAD$389

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.