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Texas LBJ School

Government Quality and Improvement

Mar 3—6, 2020
4 days
Austin, Texas, United States
USD 2000
USD 500 per day
Aug 18—21, 2020
4 days
Austin, Texas, United States
USD 2000
USD 500 per day

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Does your organization lack strategic direction and/or a mission that drives its employees? Using the right process improvement methodologies can enable organization to achieve the goal of providing services to customers better, faster, cheaper and friendlier. This course will provide systems and processes to empower employees to identify their skills and abilities and show them how to put them to work.

Course Objectives:

At the conclusion of the course, participants will be able to:

  • Apply Lean tools and techniques (which are enriched by Six Sigma and Theories of Constraint methodologies);
  • Lead and manage process improvement projects in their agencies/organizations;
  • Implement their "operational improvement tool kit" with improvement techniques and facilitation skills.

Who should attend

Managers and executives in Texas government who want to improve their organizations.


David Johnson is the Director of Operations and co-founder at ReEngine Consulting, LLC. David has spent his career prior to ReEngine working in process improvement and data metrics for State and Local government agencies. David has previously served as the Assistant Director of Operational Insi...
Alfredo Mycue is the Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission. He is a retired Army Lieutenant Colonel and Airborne Ranger. He served in Germany, Egypt, Korea, Iraq, and in 8 States. During his tour of duty he served in a variety of positi...