Government Quality and Improvement
Does your organization lack strategic direction and/or a mission that drives its employees? Using the right process improvement methodologies can enable organization to achieve the goal of providing services to customers better, faster, cheaper and friendlier. This course will provide systems and processes to empower employees to identify their skills and abilities and show them how to put them to work.
At the conclusion of the course, participants will be able to:
- Apply Lean tools and techniques (which are enriched by Six Sigma and Theories of Constraint methodologies);
- Lead and manage process improvement projects in their agencies/organizations;
- Implement their "operational improvement tool kit" with improvement techniques and facilitation skills.
Who should attend
Managers and executives in Texas government who want to improve their organizations.