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University of Cape Town

Foundations of Business Management

Jul 15—Sep 9, 2019
ZAR 13500 ≈USD 948

How it works


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Define and achieve strategic business objectives in the areas of leadership, finance, customer satisfaction and problem-solving.

On this 8-week business management course you’ll gain a holistic understanding of business functions and develop a more integrated business management strategy to ensure your business’s success.

Guided by an experienced entrepreneur, you’ll learn about customer research survey design, and quality assurance - based on leading theoretical concepts and real-world case studies.

What will set you apart

Upgrade your leadership toolkit with this business management course by learning to:

  • Interpret financial statements, and compile and manage budgets
  • Identify and leverage your competitive advantage using strategic business tools
  • Make informed business decisions using creative problem-solving techniques and business management models
  • Conduct competitor and market research to develop an impenetrable business strategy

Course curriculum

This business management course covers everything from financial acuity to leading business managers toward sounder business strategy.

  • Orientation Module: Welcome to your Online Campus
  • Course Module 1: An introduction to business management and the business landscape
  • Course Module 2: Management and leadership
  • Course Module 3: Foundations of financial management and budgeting
  • Course Module 4: Customer focus and market research
  • Course Module 5: Competitive advantage: SWOT and other strategic tools
  • Course Module 6: Marketing
  • Course Module 7: Business innovation and creative problem solving
  • Course Module 8: Quality assurance and sustainability


Detailed Description
Detailed Description

Next dates

Jul 15—Sep 9, 2019
ZAR 13500 ≈USD 948

How it works

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Eli Broad College of Business

Business Process Management Certificate Series

Next dates

Oct 8—Dec 12, 2019
6 daysModules info
Lansing, Michigan, United States
USD 3495
USD 582 per day


With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

In order to meet the needs of a changing business environment, Executive Development Programs in the Broad College of Business is offering a certificate series in BPM. Through three classroom modules, this series provides tools and techniques needed to transform business operations. This certificate program will teach participants how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management.

Broad College’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.


After participating in this program, participants will have learned how to:

  • Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes
  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline workflows
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify and prioritize issues that will impact successful process change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver additional value to current and future customers


Module 1

Process Mapping, Analysis and Redesign: Using Process Analysis to Define and Solve Business Challenges

“Eighty-five percent (85%) of your organization’s quality and efficiency problems are built into its system. Learn how to identify and eliminate unnecessary costs and activities that don’t add value…”

  • Identify and understand an organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management and BPM initiatives
  • View customer/supplier relationships and their impact on an organization’s system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve efficiency and customer satisfaction

Module 2

Measuring & Improving Processes: Using Six Sigma Tools to Improve Business Results

  • Identify critical process “pulse points”
  • Measure and analyze process performance
  • Construct histograms, control charts and other practical Six Sigma tools
  • Determine what level of quality an organization’s process can deliver
  • Identify the root causes that limit quality, slow service time and increase
  • costs
  • Evaluate and apply process improvement alternatives

Module 3

Process Transformation: Improving and Innovating Performance

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change

Who should attend

Those who will benefit from attending this program include:

  • Leaders or members of Six Sigma, Kaizan or reengineering teams
  • Process owners and managers
  • Process, workflow, and business analysts
  • Functional and project managers
  • All types of directors especially quality assurance, HR, operations, supply chain, IT and risk management
  • Internal change agents
  • Candidates for ABPMP certification or recertification
  • Managers or consultants who are installing BPM, ERP, CRM, or similar technologies
  • Senior leaders who are “champions” of process and technology change
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