Nanyang Technological University Center for Continuing Education

Facilitative Leadership Skills Workshop

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About the course

Facilitation is about getting people to sense their involvement are valued, thus creating support and ownership of groups in generating meeting/project outcome. This workshop aims to equip facilitators with the knowledge and skills, working with project teams to achieve maximum involvement as well as results.

Through the use of experiential, skill building exercises, participants will have the opportunity to practice facilitation skills, both in team meeting and problem-solving sessions. In so doing, they will find the keys to deal successfully with team dynamics, guiding team towards high performance.


The workshop focus on 3 core competencies of a successful facilitator; namely

  1. Developing facilitators’ skills in process facilitation
  2. Developing facilitators’ role as a team-builder
  3. Equipping facilitators with tools and techniques to guide problem-solving team


  1. Aligning the Roles of Facilitators
  • Content vs Process Facilitation
  • Facilitator’s competencies
  • Facilitator’s competency development guide
  1. Preparing to Facilitate

The Meeting Process

Prevention vs. Intervention

Prevention Approach

  • Contracting with Sponsor

    • Strategies in engaging sponsor
    • Establishing goals and expectation
    • Building the Agenda
  • Tools and Techniques

    • Brainstorming
    • T-chart
    • Affinity Diagram
    • Process Mapping
    • Fishbone Diagram
    • Multi-voting
    • Nominal Group Technique
    • Force-Field Analysis
    • Payoff Matrix
    • Criteria Matrix
  • The 4 Stages of Team Development

    • Team Development and situational leadership
    • The 4 level of team engagement
    • Roles people play in team

The Intervention Approach

  • Observation Skills – See what you see
  • Intervention Skills – Say what you see
  • Intent of Intervention
  • Strategy to intervention

Facilitating Team Conflict

Driving towards closure

Concluding Case study for Skills Practice

Who should attend

Project Team leaders, Managers assigned to coach team for High Performance.

Trust the experts

Fook Loy Yoong

Yoong Fook Loy has over 15 years of in-depth training and hands-on deployment in Socio-technical system of Organisation Design and Development. While in employment, Fook Loy held various positions in Operation, Human Resources Development and Six Sigma. He was the Corporate Leadership Program Ma...


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