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Schulich Executive Learning Centre

Facilitative Leadership

Nov 28—29
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 1976
CAD 1325 per day
May 4—5, 2020
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 1976
CAD 1325 per day

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To be effective in organizations, managers need to become facilitative leaders – people who make it easier for others to communicate, accept responsibility and solve problems.

This workshop gives you a complete foundation in approaches that help employees invest their energy towards the goals and success of your organization.

The techniques can be used in any management situation. Learn what to say to get desired results, plus, how to “lead from within” and to manage thoughts and emotions before speaking.

What You Will Learn

  • Apply facilitative leadership techniques to enhance individual and work group performance
  • Learn self-managed communication skills
  • Help your staff overcome their biggest challenges to self-management
  • Act effectively in all work groups and individual management situations
  • Be a more effective leader of organizational change
  • Strengthen your management style
  • Master the three fundamentals to facilitative communication success
  • How to recognize and remove barriers to your communication success
  • How to listen with intention and speak with integrity
  • How to calm yourself in conflict situations
  • How to create and facilitate highly effective teams
  • How to facilitate high IQ business teams to achieve team goals
  • Facilitating conflict situations to eliminate problems

Course content details

2 days

Facilitative Leadership

  1. Management and Leadership

Four critical differences

The manager’s role as facilitative leader

Leadership focus in management

  • Setting direction
  • Securing alignment
  • Supporting people

Three core values that guide facilitative leaders

Five ways facilitative leaders serve their staff

Creating a climate for cooperation

  1. Facilitative Leadership and Self-Management
  • Working from the inside out: Emotional Intelligence (EI)
  • The key factor in EI: self-management
  • Managing reflexive emotions
  • Developing non-judgmental understanding
  1. Facilitative Communication and Motivation: The Principles

What is facilitative communication?

Six fundamental acceptances


  • Is inevitable, ambiguous
  • Involves mixed messages
  • Never exactly reveals another’s experiences


  • Begins with the need to be right
  • Is not about “pushing someone’s buttons”
  • Requires context, not control
  1. Self-Managed Communication: Practice for Facilitative Leadership

Seeking to understand

  • The quiet power of questions
  • Listening to what they mean, not just what they say

Non-verbals matter

  • Adult voice: the sound of the self-management
  • Emotional “positioning” for influence

Seeking to be understood

  • Straight talk: high integrity speech
  • Acknowledgement: building bridges

Appreciation: showing genuine support

  1. Facilitative Leadership and Influence
  • Up-management
  • Cross-management
  • Empowerment
  • Improvement
  1. Facilitative Leadership in Challenging Situations

Four steps to “instant calm”

Focused dialogue for dealing with challenging situations

Three phases in dealing with challenges

  • Scope the challenge
  • Develop a communication strategy
  • Take action

Four steps to discuss difficult issues

Developing workable agreements

Who should attend

This outstanding program is for managers who want to explore the power of self-managed communication:

  • Team leaders and project managers who want to maximize group unity, innovation and team performance
  • Human resource directors and trainers who require a firm grounding in the process of facilitation
  • Directors of corporate planning or organizational development responsible for change initiatives
  • General managers and directors who want to lead by example


Biography Mark is a professional leadership consultant and trainer with extensive experience facilitating teams and relating to the psychology of human dynamics in the workplace. He has led major organizational change initiatives for diverse clients including GM, Sears, General Mills, CN, Domtar...


Detailed Description
Detailed Description

Next dates

Nov 28—29
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 1976
CAD 1325 per day
May 4—5, 2020
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 1976
CAD 1325 per day

How it works

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