Schulich Executive Learning Centre

Available dates

May 4—5, 2020
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 2071
CAD 1325 per day
Nov 16—17, 2020
2 days
Toronto, Ontario, Canada
CAD 2650 ≈USD 2071
CAD 1325 per day


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About the course

To be effective in organizations, managers need to become facilitative leaders – people who make it easier for others to communicate, accept responsibility and solve problems.

This workshop gives you a complete foundation in approaches that help employees invest their energy towards the goals and success of your organization.

The techniques can be used in any management situation. Learn what to say to get desired results, plus, how to “lead from within” and to manage thoughts and emotions before speaking.

Top Takeaways

  • Apply facilitative leadership techniques to enhance individual and work group performance and effectiveness
  • Self-managed communication skills
  • Help your staff overcome their biggest challenges to self-management
  • How to shape a culture of trust in order to maximize engagement
  • Act effectively in all work groups and individual management situations
  • Be a more effective leader of organizational change
  • Master the three fundamentals to facilitative communication success
  • Listen with intention; speak with integrity
  • Calm yourself in conflict situations and facilitate to eliminate problems
  • Manage trust in order to increase decision making speed and accuracy


Management and Leadership

  • Four critical differences
  • The manager’s role as facilitative leader
  • Leadership focus in management
    • Setting direction
    • Securing alignment
    • Supporting people
  • Three core values that guide facilitative leaders
  • Five ways facilitative leaders serve their staff
  • Creating a climate for cooperation

Facilitative Leadership and Self-Management

  • Manage your emotional triggers
  • Remain clear and calm in complex situations
  • Balance power to promote accountability

Facilitative Communication and Motivation: The Principles

  • What is facilitative communication?
  • Six fundamental acceptances
  • Communication:
    • Is inevitable, ambiguous
    • Involves mixed messages
    • Never exactly reveals another’s experiences
  • Motivation:
    • Begins with the need to be right
    • Is not about “pushing someone’s buttons”
    • Requires context, not control

Self-Managed Communication: Practice for Facilitative Leadership

  • Seeking to understand
    • The quiet power of questions
    • Listening to what they mean, not just what they say
  • Non-verbals matter
    • Adult voice: the sound of the self-management
    • Emotional “positioning” for influence
  • Seeking to be understood
    • Straight talk: high integrity speech
    • Acknowledgement: building bridges
  • Appreciation: showing genuine support

Facilitative Leadership and Influence

  • Up-management
  • Cross-management
  • Empowerment
  • Improvement

Facilitative Leadership in Challenging Situations

  • Four steps to “instant calm”
  • Focused dialogue for dealing with challenging situations
  • Three phases in dealing with challenges
    • Scope the challenge
    • Develop a communication strategy
    • Take action
  • Four steps to discuss difficult issues
  • Developing workable agreements

Who should attend

This outstanding program is for managers who want to explore the power of self-managed communication:

  • Team leaders and project managers who want to maximize group unity, innovation and team performance
  • Human resource directors and trainers who require a firm grounding in the process of facilitation
  • Directors of corporate planning or organizational development responsible for change initiatives
  • General managers and directors who want to lead by example

Trust the experts

Mark Norman

Biography Mark is a professional leadership consultant and trainer with extensive experience facilitating teams and relating to the psychology of human dynamics in the workplace. He has led major organizational change initiatives for diverse clients including GM, Sears, General Mills, CN, Domtar...


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