Extraordinary Administrative Support
Schulich Executive Learning Centre
How long?
- 2 days
- in person
What are the topics?
Schulich Executive Learning Centre
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Comprehensive course analysis
Essentials
- What do past participants have to say about the course?
Full
- How many participants were promoted within three years after graduation?
- How did this course affect participants' professional trajectories?
- How many participants got their salary increased within two years after completing the program?
- What do past participants have to say about the course?
Who should attend
Anyone who serves in a key administrative role, including:
- Office assistants, office administrators and support managers
- Public sector administrators and administrative assistants
- Executive and personal assistants
- Administrative and project coordinators
- Administrative supervisors
- Customer service administrators
About the course
This program will pay tremendous dividends to both participants and the managers or directors they report to.
It is a practical, two-day administrative support training and development program that identifies the critical support functions assistants and administrators provide and then engages in extensive skill-building in a variety of areas, ranging from communications techniques to collaboration to productivity tools and problem-solving.
What You Will Learn
- Adapt your communications style to build more productive relationships with managers, colleagues, employees and other internal and external customers
- Work smarter using creative thinking, problem solving and time management approaches
- Practice assertiveness techniques in routine and challenging situations with team members
- Convey your message in conversations and meetings with more focus and confidence
- Productivity strategies that you can use every day
- Communications skills training, interpersonal techniques, and effective listening skills
- Overcoming barriers to performance
- Become more flexible with diverse styles in team situations
- How to manage your stress responses to avoid burnout
Working Materials
- Receive an extensive interpersonal skills guide for how to interact with and adapt to different styles more effectively
- Acquire access to an extensive reference material section
- Practise new techniques with the assistance of role-plays, group work, individual exercises and audio/visuals
Content
Interpersonal Skills: Dealing Effectively with Different People
- The four people styles: tendencies and communication tips
- Evaluating your team skills and abilities
- How to establish a strong working partnership with your boss, senior management and others you support
Learning to Listen Effectively
- Guidelines for listening critically and empathetically to diverse styles
- Tips for enhancing your listening skills with diverse audiences
Assertiveness, Communications and Problem-Solving Techniques
- Assertiveness principles for more effective communication
- Techniques for influencing others with more clarity and diplomacy
- Evaluating new ways to increase your communication effectiveness
- Conveying messages assertively in tense and conflict situations
- The EPM technique for saying “no”
Productivity Management Principles
- Demands on your time: your personal checklist
- How to cope with constant interruptions
- Charts for effective time planning
- Prioritizing your time while supporting others
Controlling Workplace Stress
- Defining stress, identifying your worst stressors and determining your current stress level
- “Good” and “bad” stress
- Balancing your stress: ten stress-free tips
Conflict Management with Difficult People
- Tips for managing your “trigger” responses to challenging people, including those that are aggressive, non-assertive and passive-aggressive
Communicating Effectively in All Business Situations
- Setting and managing expectations more proactively
- Communicating upwards with more impact when informing and persuading
- Tips for communications clarity
- Tips for using positive language
Your Career Development
- Distinguishing between responsibility, authority and accountability
- Assessing your true career skills
- Preparing your own personal development action plan:
- Setting goals and deadlines
- Applying your learning back at the office
Experts
Gail Levitt
Gail Levitt, president of Levitt Communications Inc., is an influential leadership facilitator, coach and mentor with a unique approach that engages and inspires participants to learn and apply both theory and practice for peak performance. Gail offers a wide range of influential leadership topic...
Videos and materials
Extraordinary Administrative Support at Schulich Executive Learning Centre
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