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Dale Carnegie Training

Experience Innovation

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Today, organizations face pricing pressures, new regulations, and smarter competition in the market while dealing with morale, leadership and talent issues internally. Dale Carnegie recently performed extensive research on the major challenges to business growth and found that companies who pursued innovative approaches consistently outperformed the standard.

Of course, "Innovation" is a buzz word in today's corporate vocabulary. Everyone wants to innovate, but very few understand the real building blocks needed to make it a reality. Besides the headlines about companies who are exploding their industries, how are others tackling the issue of a rapidly changing market?

Based on our global research study, we’ve uncovered the six actionable drivers for innovation, and each one relates back to the experience people have with your products, services and culture. We call it Experience Innovation: a framework for categorizing and evaluating your customer experience both internally and externally in the market.

Join us to understand how you can apply Experience Innovation at your organization and take advantage of the findings.

You’ll take a deep dive into the research to understand key finding from the data. You’ll also hear examples of how other companies are innovating, and share concerns, challenges and questions with others from your area. Don’t miss out!


  • Explore key drivers of innovation
  • Gain clarity on your company’s biggest obstacles to innovation
  • Discover best practices for engaging employees and customers
  • Learn the six trending approaches to innovation
  • Gain trust and return business from your market through better user experience
  • Engage your workforce by providing them with the environment they need to thrive
  • Create an action plan to enable a new level of innovation in your organization

Who should attend

Business owners, executives, mid and upper HR management, Customer Service management, Operations, Sales, and any person who influences an organization’s external touch-points with the market or their employees.

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