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Eli Broad College of Business

Essentials for Business Process Management -LIVE

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About the course

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement. Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.

BUSINESS PROCESS MANAGEMENT LEARNING OUTCOMES

  • Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes
  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

MODULE 1: CORE CONCEPTS

  • The Value Engine
  • Managing Business Processes
  • Business Process Maturity

MODULE 2: OPERATIONAL EXCELLENCE

  • Improving Tactical Results
  • The Three M’s of Process Improvement
  • Sustaining Excellence

MODULE 3: SUSTAINING AND LEVERAGING PROCESS EXCELLENCE

  • Transformation
  • Managing Across Silos
  • Assessing your Organization’s Maturity

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