Essential Non-Legal Skills for High Performing In-House Lawyers
This practical programme will highlight valuable skills essential for Legal Counsel success in a business environment
This course represents module 2 of General Counsel & Chief Legal Officer (CLO) Programme.
Forward-looking Legal Counsel are setting a clear vision to meet business expectations in today’s increasingly complex and demanding world. Being a good lawyer with technical knowledge of the law is simply no longer enough. Legal Counsel are required to communicate, collaborate, motivate, influence, persuade, establish and maintain relationships and diffuse and resolve conflict with a variety of other people: up, down and across the organisation (C-suite, managers, direct reports, peers and colleagues) and outside the organisation (stakeholders, customers, suppliers, competitors and regulators). All these people have different backgrounds, perspectives and knowledge. They come from disparate disciplines and do not think like lawyers, but possess and demonstrate wholly different thinking, learning, communication and behavioural styles, and motivations. The key competencies necessary for Legal Counsel to meet these “people” challenges require deliberate and active upskilling.
Legal Counsel need to become SMARTER: Self-aware: able to recognise your own strengths, weaknesses, beliefs, values, attitudes, motivations and emotions and to understand how you are perceived by others.
Motivated: able to inspire and empower yourself and others to develop full potential or to sustain high performance.
Adaptable: able to respond agilely and effectively to new and changed conditions, whether in legal service delivery or the organisation generally and to evolve to meet organisational needs.
Resilient: able to cope with unexpected challenges and to survive or recover quickly from pressures, setbacks or other situations which impact performance.
Team focused: able to apply professional knowledge and skills in ways that add value to the organisation as a whole and to work collaboratively with others to promote understanding and efficiency.
Emotionally engaged: able to perceive, understand, express and manage emotions in oneself and others to impact and influence outcomes and achieve personal, team or organisational goals.
Relatable: able to establish, build and maintain connections with others and be responsive, accessible, approachable and understandable to others.
This newly designed three day course is tailored specifically for Legal Counsel keen to meet the demands of business leaders who want their lawyers to deliver increasingly client-focused levels of service and continue their evolution as true partners in the business. If you are looking to work more effectively and efficiently with others, build and maintain successful and professional relationships, develop SMARTER skills and learn to adapt and use your skills confidently and effectively in different situations and contexts, then this interactive and highly practical course will help you to discover with insight, knowledge, ideas and skills how to connect, communicate, collaborate and contribute for better personal performance, team effectiveness and organisational impact.
The program will highlight valuable skills essential for success in a business environment, and will provide a useful forum for networking and sharing experiences. Delegates will be able to contribute to numerous group discussions, as well as draw upon the extensive experiences of each other and the Course Director.
By attending this course, you will learn about:
- Identifying your own and others’ thinking, learning, communication and behavioural styles
- What motivates you and others
- Recognising your own biases
- Optimising overall performance by developing clear and effective communication skills
- Manoeuvring office politics
- Developing more personal influence
- Adopting essential workplace survival skills
- Building your confidence and ability to work with other people
Understanding yourself and others
How well do you know yourself, your colleagues and your organisation? Gain an understanding of what makes you and others “tick” and how that impacts the ways in which you perceive and are perceived by others and how that translates to good and bad human interactions and office politics.
The Personality Puzzle
The Big 5: OCEAN Myers-Briggs Type Indicator DiSC Profile Stereotypes: the “Lawyer Personality” Personal audit of key traits Motivations
Self -Motivation Types of motivators: - Extrinsic - Intrinsic Motivation Theories: - Maslow’s hierarchy of needs - Herzberg’s motivation-hygiene theory - McClelland's Human Motivation Theory - Hawthorne Effect - Expectancy Theory Motivating others Minimise misinterpretation & misunderstanding
Implicit or unconscious bias Cross-cultural awareness Fast and slow thinking
Learning and communications styles Leadership styles Decision-making styles Office politics: challenges and strategies
Understanding and Developing Emotional Intelligence
Become self-aware about your strengths and weaknesses Manage yourself according to the needs of your organisation Be socially aware about other people, and the politics of your organisation Build healthy relationship management among colleagues Develop specific competencies: - Emotion perception - Empathy - Flexibility - Impulse control - Emotion management
Communicating and working with others
Learn to become comfortable using a broad range of communication styles, and to choose appropriate, effective ways to communicate, collaborate and problem-solve with your diverse audiences.
Communicating clearly and effectively Choosing the right communication method Active listening Non-verbal communication Accept and provide feedback in a constructive and considerate way
Recognising team dynamics Understanding and adapting to workplace culture and practices Across generations Overcoming challenges
Problem-solving styles Constructive controversy Problem solving models Proactive crisis management
Managing Remote Relationships
Virtual distance Establishing trust Building affinity or bonds Taming technology
*DAY 3 *
Essential survival tools and techniques
It's not enough to recognise differences in personalities, thinking, learning, communication and behavioural styles; you need to be able to adapt your own style and use tools and techniques to enable you to communicate and work together successfully with other people, especially when their styles are very different from your own. On Day 3, we explore some essential survival skills.
Influencing and Persuading
- How to explain complex legal concepts to non-legal colleagues
- Building your own personal presence, credibility and gravitas
- The psychology of persuasion; 6 principles to consider
- How to speak up and get people to listen
- Get your point of view across confidently, without upsetting others or yourself
- Learn to say NO when you need to
Constructive Conflict Management
- Common sources of conflict
- Options for managing conflict
- How to have difficult conversations
- Strategies for handling unreasonable and difficult colleagues
- Forging alliances
- Lawyer negativity and burnout
- Recognise what triggers your “buttons”
- Rest, recovery and recharge
- Envision choices and adjust perspective; but know when to quit
- Stress busters
Mindfulness and well-being
- Being present
- Mindfulness practices
- Well-being challenges
- Achieving balance
- Personal well-being assessment
Who should attend
- Aspiring GCs, CLOs, Heads of Legal and Legal Directors
- Legal Counsel / in-house lawyers in corporates, government or charities whether or not currently responsible for managing others
- Private practice solicitors considering a move in-house
- Any lawyer seeking to maximise personal performance, team effectiveness and organisational impact