Essential Interpersonal Skills
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Develop your people skills to overcome resistance, and engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation to achieve your objectives, then this two-day course will give you the insights, tools, and techniques you need.
By the end of the Essential Interpersonal Skills course you will be able to:
- create effective working relationships with people at all levels
- choose and use the most productive approach and behaviour to get the results you want
- get your message across in a way that gets heard, understood, accepted and acted upon
- motivate people to change their behaviour
- influence others to accept your proposals
- solve problems in your working relationships
- overcome colleagues’ resistant behaviour.
Introductions and objectives Heroes and villains * real-life experience of working relationships What are people skills?
What makes people tick? * how people make sense of the world
- values-based behaviour
- understanding the impact we make on others and its consequences
Elements of effective working relationships
Relationship mapping and analysis
The value of listening, and barriers to good listening
Transactional analysis as a tool for people problem-solving
Review of Day 1
- a range of strategies from PUSH to PULL Influencing situations
- how to combine the strategies to get the results you want
Influencing types * adapting language and behaviour to get results
Managing others * using activators and consequences
Reaching constructive outcomes
Who should attend
The Essential Interpersonal Skills course is recommended for:
- managers and functional specialists with at least three years’ work experience
- people whose roles are dependent on the co-operation of others
- people who have specific working relationships that need building or improving
- people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.