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CIPD

Essential Interpersonal Skills

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Next dates

Aug 6—7
2 days
London, United Kingdom
GBP 880 ≈USD 1143
GBP 440 per day
Dec 3—4
2 days
London, United Kingdom
GBP 880 ≈USD 1143
GBP 440 per day

Description

Develop your people skills to overcome resistance, and engage and motivate people to work with you towards your goals. If you need other people’s willing co-operation to achieve your objectives, then this two-day course will give you the insights, tools, and techniques you need.

Benefits

By the end of the Essential Interpersonal Skills course you will be able to:

  • create effective working relationships with people at all levels
  • choose and use the most productive approach and behaviour to get the results you want
  • get your message across in a way that gets heard, understood, accepted and acted upon
  • motivate people to change their behaviour
  • influence others to accept your proposals
  • solve problems in your working relationships
  • overcome colleagues’ resistant behaviour.

Programme

Day one

Introductions and objectives Heroes and villains * real-life experience of working relationships What are people skills?

What makes people tick? * how people make sense of the world

Personal insights

  • values-based behaviour
  • understanding the impact we make on others and its consequences

Elements of effective working relationships

Relationship mapping and analysis

The value of listening, and barriers to good listening

Transactional analysis as a tool for people problem-solving

Day two

Review of Day 1

Influencing strategies

  • a range of strategies from PUSH to PULL Influencing situations
  • how to combine the strategies to get the results you want

Influencing types * adapting language and behaviour to get results

Managing others * using activators and consequences

Giving feedback

Reaching constructive outcomes

Action planning

Who should attend

The Essential Interpersonal Skills course is recommended for:

  • managers and functional specialists with at least three years’ work experience
  • people whose roles are dependent on the co-operation of others
  • people who have specific working relationships that need building or improving
  • people who want to increase their repertoire of interpersonal strategies or who need to increase their ability to connect with a wide range of people at work.
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