Enhancing Interpersonal Effectiveness
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Primary objective of the program is to develop effective interpersonal and communication skills. Effective interpersonal skills and communication are important competencies to successfully manage people across variety of organisations. Interpersonal skills shall include but are not limited to managing teams and groups, resolving interpersonal conflicts and handling negotiations. Almost all communication and interpersonal interactions in organisations are influenced by our assumptions pertaining to the situation and the actors in it. Thus, the first step to improving communication and interpersonal effectiveness is to develop an awareness of our own management styles. With appropriate self-awareness and selfassessment, a manager can work towards developing and improving the basic tenets of effective communication such as listening and responding, giving and receiving feedback. These skills can be further utilized in developing strategies for managing a variety of specific interpersonal situations faced by a current day manager.
- Module 1: Enhance self-awareness; understand personal styles in managing relationships and roles
- Module 2: To help participants examine their communication styles and to develop skills in listening, responding, giving and receiving feedback.
- Module 3: To help participants develop interpersonal skills in some specific organisational contexts such as counseling employees, managing teams and groups
- Module 4: Resolving conflicts and handling negotiations.
Who should attend
Senior and Middle Managers from any functional area. The program is open to participants from public, private, government, non-government organisations.