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SIM Professional Development

Enhancing Critical Administrative Skills

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The constantly evolving workplace demands lifelong learning to acquire knowledge and skills, as well as develop a positive attitude to succeed in one’s job. Administrative professionals need to diligently build competences that can satisfy the requirements of emerging business trends. You also need mental flexibility to adapt and keep pace with the rapidly changing customer preferences and information technologies. This course will help you strengthen three key skills for critical administrative effectiveness: personal, technical and interpersonal. You will learn to cultivate effective work habits and develop management desired qualities to prepare for promotional opportunities.

Benefits to You


At the end of the programme, participants will be able to:

Manage four key areas that affect personal effectiveness

Build five management desired qualities for advancement

Develop skills to harness information technologies to maximise productivity

Enhance communication with listening, questioning and informing skills

Contribute as a team player for win-win teamwork

Programme Outline

Key Topics

Advancing Personal Skills

Managing Personal Effectiveness

  • Discovering the Key to Growth
  • Building the Vital Components
  • Conducting a Personal Audit

Building Self-Esteem

  • Harnessing Self Image Visualisation
  • Practising Positive Self Talk
  • Constructing a Personal Mission Statement

Preparing for Opportunities

  • Defining Success
  • Cultivating Effective Habits
  • Developing Management Desired Qualities

** Enhancing Technical Skills**

Enhancing Communication

  • Heightening Listening Skills
  • Employing Probing Skills
  • Improving Informing Skills

Managing Information Technology

  • Mining Data for Insights
  • Supporting Impactful Presentations
  • Practising Technology Etiquette

Handling Confidentiality

  • Appreciating Confidentiality
  • Observing Verbal Confidentiality
  • Protecting Document Confidentiality

Organising Meetings

  • Managing Supervisor’s Diary
  • Making Travel Arrangements
  • Assembling a Meeting Checklist

** Enriching Interpersonal Skills**

Managing Personalities

  • Analysing Personalities
  • Identifying Your Personality Type
  • Bridging Personality Differences

Building Win-Win Teamwork

  • Leveraging Diversity for Synergy
  • Recognising Interdependence
  • Achieving Win-Win Outcomes

Taking Ownership

  • Setting Goals
  • Outlining Actions
  • Determining Deadlines


Workshop based, participants will engage in group and individual projects that simulate work situations. Case studies and videos will be employed where appropriate to enhance learning. This workshop promises fun as you learn!

Who should attend

  • (Level 1) Administrative & Support
  • (Level 2) Supervisors, Executive, & Emerging Managers


Dr. Mark Loo holds a PhD in Management (Marketing) as well as trainer certifications from US, Canada and UK where he earned certification in Sales Training and Field Sales Management. He has worked in sales and marketing positions in diverse industries including office automation, multilevel ma...
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