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Robinson College of Business

Engaging Customers for Profitable Growth

Engaging Customers for Profitable Growth - Exec Ed Program
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Description

Be one of a select group of marketing professionals to benefit from this Executive Education program. Network and learn alongside your peers, while focusing on practical, hands-on problem-solving. You will leave with a high-caliber, cutting-edge skillset that advances your career trajectory and helps you adapt to an evolving marketing landscape today and throughout the rest of your career.

Taught by Dr. V. Kumar, who was named a “Marketing Legend” in the Legends of Marketing series, and Dr. Tim Bohling, an accomplished CMO known for driving success through best-in-class methodologies, their combined instruction offers the best of both worlds: knowledge based on globally renowned research and innovative industry expertise.

This program will prepare participants to:

  • Operationalize a data-driven marketing strategy aligned to profitable growth
  • Create and capture demand at a rate and pace to gain market share
  • Engage customers with a best-in-class digital experience

During the program, you will learn how to apply data-driven, customer centric, digital first and outcome oriented marketing techniques. Through real-world case studies and hands-on projects, you will learn strategies along with an execution roadmap, including what kind of ROI to expect from each strategy.

You will learn how to:

Implement Customer Lifetime Value

  • Understand why marketers must use a forward-looking metric
  • Establish why CLV is the right metric
  • Maximize CLV through 12 cutting-edge strategies

Maximize Customer Profitability

  • Expose customers to the appropriate amount of marketing
  • Decide what to upsell or cross-sell to buyers next
  • Pinpoint which customers offer lucrative referrals in a B2C world
  • Analyze which customers best serve as references to generate new, high-spending clients in a B2B world
  • Encourage customers to provide relevant feedback for profitable innovations

Measure Return on Investment from Customer Engagement Strategy

  • Measure effectiveness of customer engagement across the digital ecosystem through identifying the influencers
  • Incorporate tools and techniques to understand efficacy of engagement strategy implementation
  • Maximize your brand’s value to realize a higher level of customer engagement
  • Implement best practices to increase ROI from customer engagement strategy

Who should attend

  • Chief Marketing Officers
  • Marketing VPs
  • Marketing Directors
  • Market Research/Intelligence Directors
  • Customer Relationship Managers
  • Data-Driven Marketing Leaders

Experts

Dr Vikas Kumar is a Professor of Operations and Supply Chain Management at Bristol Business School, University of the West of England, UK. Prior to joining UWE, he worked as a Lecturer in Management at Dublin City University Business School in Republic of Ireland and as a Research Assistant for t...
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