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ILR School

Employee Internal Investigations: Part I (CO231)

Next dates

May 22—23
2 days
New York, New York, United States
USD 1595
USD 797 per day
Oct 22—23
2 days
New York, New York, United States
USD 1595
USD 797 per day


Part I of the Employee Investigations Program

  • Prerequisite: Basic knowledge of EEO and employment laws or completion of HR and the Law, The Law of EEO or Legal Issues in the Workplace.
  • Upon completion of this workshop, we offer Advanced Employee Investigations: Part II.

Handling employee complaints internally is a highly sensitive, multi-faceted process that involves many people. This workshop provides you with a practice-based, step-by-step approach to enhance your understanding of:

  • The internal complaint handling process from A to Z
  • The legal requirements organizations must observe
  • Necessary technical and communication skills

Key Topics

The complaint process

  • Defining the role of the complaint handler
  • Comparing complaint processes

Complaint intake

  • Handling the emotional aspects of complaints
  • Effective communication skills for complaint handlers
  • Essential interviewing questions
  • Legal concerns: EEO and employment laws, confidentiality, and no retaliation

Structuring an investigation

  • Stating the issues in terms of policy and laws
  • Using information-gathering techniques
  • Interviewing complainants and accused persons
  • Determining when to involve an attorney

Complaint resolution

  • Identifying solutions, interventions, or resolutions
  • Monitoring and following up on complaints

Evaluating the effectiveness of the complaint process

Special Features

Simulated employee complaints, including p1ractice sessions, role play, professional critiquing, and skill pointers

Who should attend

HR, ER and EEO professionals who want to gain in-depth expertise in managing the internal EEO complaint process


Overview Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising,...
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