About the course
In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
- Focus on others to project a UB4ME, customer-centered attitude;
- Empower people with respect (acknowledging) and control (offering choices); and
- Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.