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SIM Professional Development

Emotional Intelligence 2.0™ for Managers & Leaders

Next dates

Jun 21
SGD 749 ≈USD 549
SGD 749 per day
Sep 27
SGD 749 ≈USD 549
SGD 749 per day
Nov 8
SGD 749 ≈USD 549
SGD 749 per day




Improving Relationship Management and Performance


Whether you are aware or not, emotions are intertwined in everything you think, do, and say. Emotional intelligence (EQ) is the ability to use awareness of emotions to manage behaviour and relationships with others around you. EQ is a ‘must-have’, skill for all managers and leaders and a critical component for developing leadership. Acquiring and applying EQ skills furthers the quality of your relationship and reduces conflicts with others.

Benefits to You

Business Outcome(s)

Learning how to effectively apply personal and social competence, becoming aware of and managing your own emotions, will help you improve working relationship with team members and customers. When people feel valued and connected, it reduces conflicts, improves trust and relationship, and increase business performance leading to better job satisfaction, higher employee retention and increased productivity and profitability.

Learning Outcomes

• Self-Awareness: Emotions, tendencies, strengths and personal style

• Self-Management: Reactions, decisions and responding to challenges and opportunities

• Social Awareness: Emotions of other people, unspoken cues and the mood

• Relationship Management: Build, strengthen and deepen your connections with people

• Develop better EQ to communicate effectively, handles stress and conflict, respond flexibly to change, influence others more and deliver top-notch performance

Programme Outline

• What is Emotional Intelligence?

• The Business Case for Emotional Intelligence

• My View of My EQ

• Personal Competence

• Social Competence

Participants will uncover their Emotional Intelligence literacy in this programme, followed by a 6-month action plan with strategies provided for self-directed learning (SDL) through e-learning.

Who should attend

Level 3 - New Managers,

Level 4 - Managers &

Level 5 - Senior Managers & Directors


Sim Sen is a master trainer and ICF coach for TalentSmart Inc., a company based in San Diego, California, USA. He has coached and trained hundreds of leaders and managers from different countries and nationalities. His clients include leaders, managers and flight crews spanning across industries...
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