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About the course
New or Aspiring Managers and Supervisors
Bryant’s new “Emerging Leader Certificate” program is a fast-track curriculum that helps aspiring supervisors and managers learn the core skills needed to motivate, delegate, communicate, problem solve, and achieve results from their team. Courses are offered on campus or can be customized and delivered as a corporate sponsored program at your location. This certificate is designed for participants who are transitioning into a managerial position, leading cross-functional teams, or need practical skills linked to organizational goals.
SESSION 1: Principles of Management Management 101
A manager is expected to do more than just get the job done. Organizations need leaders --people who can delegate, reach, inspire, manage, and coach employees. In the new economy, where value comes increasingly from the knowledge of people, organizations look to their managers, not just to assign tasks, but to define a purpose for employees. And managers must organize workers, not just to maximize efficiency, but to nurture skills, develop talent, and inspire results.
- What is management?
- Management vs. Leadership
- Task-oriented behavior associated with management
SESSION 2: Emotional Intelligence EI
How to Raise Your EQ
Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence affects many different aspects of your daily life, such as the way you behave and the way you interact with others.
If you have high emotional intelligence, you are able to recognize your own emotional state as well as the emotional states of others. You are also able to engage with people in a way that draws them to you. You can use this understanding of emotions to relate better to other people, form healthier relationships, achieve greater success at work, and lead a more fulfilling life.
- Self-awareness – You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.
- Self-management – You’re able to control impulsive feelings and behavior, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
- Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
- Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.
SESSION 3: Communication Skills
Clear Concise Interpersonal Communications
Developing a powerful linguistic style as well as learning how to minimize the barriers to active listening are key leadership qualities. In this session you will learn how to develop the “people side” of management. We will also examine techniques for dealing with difficult people, giving quality feedback and understanding the differences in generational communication patterns.
You will learn how to be a more effective communicator, overcome barriers to good listening, and provide a deeper insight into how your personal behavioral styles affect the way you communicate with others.
- Components of the Communication Process
- Active Listening
- Barriers to active listening
- Verbal/nonverbal patterns of communication
- How to give feedback
- Dealing with difficult people
- Generational differences in communication patterns
SESSION 4: Building Effective Teams
The Power of Working Together
Every good manager knows the importance of developing and building teams. Great teams are energizing and productive, delivering breakthrough results. When a team is effective, each member understands how to contribute in ways that go above and beyond what any individual could accomplish alone. Even the best teams, with the most well intentioned colleagues, can encounter problems that hinder their collective accomplishments.
You will learn how a work group differs from a “true” team, what elements are required in order for a team to succeed, and how a good manager can foster teamwork using basic coaching and motivational principles. We will explore strategies and facilitation techniques for building great teams and creating successful team dynamics. You will learn how to develop skills that enhance communication and trust, and align team members around shared goals so they can effectively plan, communicate, execute, and deliver.
- What is a team?
- Differences between a team and work group
- Elements of an effective team
- How to foster teamwork
- Motivational & coaching principles
SESSION 5: Ethics
Principles of Right Conduct
Many managers struggle with how to handle difficult business dilemmas. Ethics is at the forefront of every major decision that managers make, in part because unethical behavior creates legal risks and damage to businesses as well as employees and consumers. Managers who are well versed in business ethics will find they will be best prepared to deal with issues or situations that may arise. This course provides an introduction to the concept of values, morality, as well as cultural beliefs in business. Decisions made by supervisors, managers, or corporate presidents may affect thousands of individuals or entire communities. Customers expect and demand integrity, honesty, and transparency in all levels of their environment.
- What is Ethics?
- Ethical vs. unethical business behavior
- How to make good ethical decisions
- Understanding organizational culture
- Social responsibility in business
SESSION 6: Building Powerful Relationships
The Art of Understanding Others
In business, the right reputation is everything. A good manager needs to be seen as credible and trustworthy in order to be professionally successful. In this session, participants will learn how to enhance their own position and personal power, build strong relationships, and become more persuasive and influential with others.
People with high Practical Intelligence (PI) deal with problems more effectively and make better decisions with logic and tact. This ability can become a key life skill that when applied, can help you make better decisions, consider options, and possibilities. It can also help you to articulate problems clearly, work through to better solutions, and make suggestions that influence others.
- The concept of power
- Using personal power and position power
- Building credibility and a circle of influence
- Developing charisma
- Practical intelligence (PI)