Available dates

Feb 24—25, 2020
2 days
SGD 1027 ≈USD 754
SGD 513 per day
Oct 28—29, 2020
2 days
SGD 1027 ≈USD 754
SGD 513 per day


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About the course


Whether we are dealing with internal or external stakeholders, suppliers or friends and family, unconsciously we negotiate almost daily. The positive result of that negotiation conversation is dependent on our perception of negotiation and our approach to obtain our goal.

Benefits to You

Understand the application of negotiation in all work place conversations such as inter-department, vendor, colleague, etc

Strengthen your persuasion abilities when you need to influence without authority

Equip you with negotiation techniques to strengthen your problem solving abilities

Value deadlocks and differences at work as opportunities for dialogue and joint solutioning

Realise your own personal negotiation style approach

Understand the impact of personality and communication style

Prepare for negotiation towards an open yet collaborative atmosphere

Identify the different approaches of persuasion ( Cialdini’s Influence principles )

Mastering the techniques to design a negotiation dialogue

Articulate common ground between two parties

Conclude better agreements through a principled-approach

Programme Outline

Day One:

  • Personality profiling to understand your personality
  • Negotiation profiling to understand your style
  • Anticipating mixed signals when negotiating with different personalities
  • Understanding non-verbal cues: tone, words and body language
  • Reframing to the context and relationship status
  • Value of principled-based versus position-based approach

Day Two:

  • Reviewing the Harvard negotiation model
  • Reasons for failed negotiations
  • Turning a deadlock into a dialogue
  • Understanding the fundamentals of WAP, ZoPA and GaCV
  • Concessions creation and management
  • Common tactics and counter measures

Who should attend

(Level 2) Supervisors, Executives, & Emerging Managers

(Level 3) New Managers

Trust the experts

Regina Chua

Regina Chua is a corporate client engagement consultant with extensive experience in the regional marketing and business development in Asia Pacific primarily in Singapore, China and India. After a successful 15-year career with Fortune 500 corporations, she founded Discipline Dynamics, a boutiqu...


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