ILR School

Effective Grievance Handling: From Step one to Arbitration (LR106)

Available dates

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About the course

Through this workshop, labor relations practitioners will develop the knowledge, skills, and confidence necessary to promote productive, efficient, and successful handling of grievances, ensuring that management is gaining maximum benefit from the process. The workshop will cover:

  • The do's and don'ts of grievance processing
  • Evaluating a grievance in the context of the "big picture"
  • Use of conflict resolution tools and influence strategies to achieve management's overall objectives

Key Topics

The grievance procedure

  • Utilizing steps in the grievance procedure
  • Managing and adhering to deadlines
  • The impact of noncompliance with grievance procedures
  • Enforcing compliance with deadlines and processes

Grievance processing

  • Documentation best practices
  • Drafting grievance responses
  • Conducting the grievance meeting to secure maximum benefit for management

Strategic grievance handling

  • Assessing the strengths and weaknesses of your case
  • Assessing the strengths & weaknesses of the union's case
  • Identifying the union's motivation for pursuing a grievance
  • Evaluating the grievance in the context of the "big picture"
  • Operational ramifications and financial implications
  • Possible perceptions of management, the union, and rank-and-file

Grievance settlement

  • Generating and evaluating your settlement options
  • Negotiating grievance settlements
  • Reducing negotiation settlements to writing
  • Making the decision to arbitrate

Special Features

Intensive case study analysis of complex contractual and discipline issues, with ample opportunity to practice techniques and skills

Who should attend

Labor relations, human resource, and operations professionals responsible for contract administration and grievance handling

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