Nanyang Technological University Center for Continuing Education

Effective Counselling Skills

Available dates

Nov 28—29, 2019
2 days
SGD 631 ≈USD 463
SGD 315 per day


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About the course

Help People Heal. All of your employees face challenges, grief, demoralization, amongst others at one time or another. Everyone of us is affected at some time in our working lives, derailing productivity and even changing our ability to think clearly and rationally. Over a long process, we even lose our motivation and creativity. How can such traumatic experiences be managed through the cycles of grief. What can managers do to reach out? Indeed, what’s missing in the workplace is the connection between the grieving employee and the relationship to productivity and how to get it up to maximum level, and raise the employees to where you can help them get their lives together.


Participants will be able to

  • identify with people and their problems
  • pick up communication skills and conflict resolving skills
  • learn counseling techniques


What is Counselling?

Why is counseling needed?

  • Roles, Expectations and Benefits of counseling
  • Functions of Counseling
  • Exercise : Personal Traits of Counselors

Analysing People and their Problems

  • Introduction to Transactional Analysis
  • Behaviour, Feelings and Thinking
  • Ego States and Personality
  • Exercise: Self Awareness and Mapping Others

What Makes People Tick

  • Social Communication and Relationship
  • Giving Strokes and Receiving Stamps
  • Scripts People Live By
  • Life Positions and Outlook in Live
  • Exercise: Analysing Everyday Conversations

Handling Interpersonal Conflicts

  • Anger, Depression, Frustrations and Fear
  • Leveling and Resolving Conflicts
  • Exercise: Let’s resolve these conflicts

Basic Counseling Principles

  • Assumptions and Values in Counseling
  • Mental Health and Balanced Life
  • Exercise: Value Clarification Game

Process of Counseling

  • Steps in Counseling
  • Skills in Counseling
  • Psychology of Counseling
  • Exercise: Test Your Counseling Skills

Counseling Techniques I

  • How to start:
  • How to identify problem
  • How to listen, reflect and support
  • Exercise: Role-play Technique 1

Counseling Techniques II

  • How to Encourage Self Analysis?
  • How to Explore Alternatives?
  • How to reach a Conclusion?
  • Exercise: Role-play Technique 2

Counseling Techniques III

  • Skills for Ending a Session
  • How to Follow Through?
  • Exercise: Role-play Technique 3

Counseling Skills Practice

  • Active & Reflective Listening
  • Responding Skills
  • Verbal & Non-Verbal Communication Skills

Counseling Applications

  • Group Presentation
  • Counseling: Pitfalls to avoid and the Success Formula
  • Assessment and debrief

Who should attend

  • Management staff,
  • Supervisors, Teachers,
  • Mentors who are involved in or leading team-based projects.

Trust the experts

Alvin Oh

Dr Alvin Oh holds a Doctor of Philosophy degree in Education from the University of Hull, Institute for Learning UK. He has also a Masters degree in Training and have designed and developed many Management Development Programs and Human Resource Development Programs over the last 18 years working...


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