Direct to Consumer Marketing & Ecommerce for the Wine Industry
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This course provides an in-depth study of Direct-to-Consumer (DTC) marketing and eCommerce, including digital marketing, from a wine industry perspective. Participants will explore opportunities and challenges associated with eCommerce and DTC wine sales, and the methodology required to promote customer discovery, engagement, acquisition and loyalty. This course begins with a history and overview of compliance and the development of the DTC channel, the transformation of software platforms and digital technology over the past 15 years, and key components of web design and development. It then focuses on best practices in web, mobile, email, social media and all digital marketing channels to drive wine sales, tasting room visitation, event ticket sales, and wine club member acquisition and retention.
- LO1: Explain how digital marketing and eCommerce play an integral role as part of a winery's overall omni-channel retailing strategy.
- LO2: Make recommendations for the design and development of an eCommerce winery website and mobile platforms that utilize best practices from outside the wine industry.
- LO3: Recommend strategies for building customer engagement, retention, and loyalty for existing customers and prospects through eCommerce and digital marketing.
- LO4: Develop a DTC digital marketing strategy and budget to integrate into a winery's overall marketing plan.
- LO5: Effectively communicate with customers through traditional and new digital channels including web, email, mobile and social media marketing.
- LO6: Evaluate and optimize the consumer's mobile experience in all aspects of eCommerce and the DTC channel.
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Description
Digital marketing has never been more volatile. Search engines and social media evolve on a monthly basis, and established methods quickly become obsolete.
It's not just the platforms that are evolving, it’s your customers. Consumers expect accessible on-demand services with excellent customer service.
Core skills in SEO, PPC, email and social media are essential for overcoming barriers to sale and staying ahead of the competition. Businesses that fail to keep pace with change risk being left behind.
For businesses of all sizes, the right digital marketing strategy will help you advertise to the right people at the right time and expand your customer base.
As part of the University of Salford’s commitment to delivering the best digital training available, Salford Professional Development has created an intensive three day Digital Skills in Marketing course.
The course is aimed at professionals who want to fast-track their understanding and gain hands-on skills in digital marketing.
Particular emphasis is placed on Search Engine Optimisation (SEO), Google AdWords, content marketing and social media. There is also an extensive module on Google Analytics to equip you with the skills to monitor, report and optimise your campaigns.
Overview
For businesses of all sizes, the right digital marketing strategy will help you advertise to the right people at the right time and expand your customer base.
This course is designed to develop your digital marketing skills in all the core areas most commonly used by businesses and organisations. You will learn how to implement these techniques and manage the day-to-day digital marketing operations to build awareness, customer engagement and growth for your organisation.
The main focus of this course is to give you practical knowledge and skills in website optimisation, Search Engine Optimisation (SEO), PPC advertising, content marketing, social media, email marketing and Google AdWords and Google Analytics to equip you with the skills to monitor, report and optimise your campaigns.
Agenda
Day 1 Overview of Digital Marketing
A quick review of digital marketing and the role the various element make within the overall marketing mix.
Website Optimisation
Understanding the key rules on getting your website to engage visitors and convert visitors into enquiries and sales.
- Planning your website structure
- Communicating your proposition
- Segmenting your audiences
- Structuring your pages
- The mobile experience
- Website optimisation and testing
Search Engine Optimisation
Learn how to get high in Google and other search engines, using tried and tested on-site and off-site techniques
- Understanding how search engines work
- The key ranking factors
- Assessing competitors
- On-page optimisation
- Off-page optimisation
- Link building and techniques to build your authority
- Building Google’s trust in your website
- Local & international optimisation
Day 2 Google Analytics
Find out how to measure, report and improve your customer journeys and your marketing campaigns through Google Analytics data.
- Understanding how it works
- The issues with the data
- Keeping your data clean
- Automated reporting functions
- Understanding who your visitors are
- Evaluation - your marketing campaigns and channels
- Evaluation - what did they do on your website
- Understanding conversions & attribution modelling
- Ecommerce reports
Content Marketing
Learn how to use content marketing to build customer engagement and loyalty.
- Creating personas
- Strategy & content mix
- Content platforms
- Creating great content
- Finding inspiration
- Writing for the web
- How to use blogs for business
- Image and video creation
- Promoting your content
Day 3 Email Marketing
Learn the core rules to improve the effectiveness of your email marketing
- The rules and the law
- Timing and planning
- Building lists and how to segment
- How to get a better open rate
- How to improve your click through rate
- What does a poor email shot look like
- What great email marketing looks like
Social Media
Learn about the different platforms, the strategy and tips on how to build your customer engagement and loyalty through social media and social media advertising.
- Introduction to social media
- Social media strategy & rules for business
- Creating content and finding influencers
- Facebook tips and advertising
- Twitter tips and advertising
- LinkedIn tips & advertising
- Monitoring and management
Google AdWords & PPC Advertising
Learn how to build highly targeted advertising campaigns in Google AdWords and how to optimise these campaigns over time.
- Introduction to PPC advertising
- Targeting options and strategy
- Quality score & keyword targeting
- Setting up a campaign
- Optimising campaigns
- PLAs, display & remarketing