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Sauder School of Business

Digital ROI

Digital ROI Introduction - UBC Sauder Executive Education
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Digital disruption has changed the way we comprehend return on investment (ROI) for a business. Digital ROI uses both left- and right-brain thinking to create positive return on value (ROV). Examine how digital business models disrupt traditional value chains, and apply a digital SWOT analysis that evaluates the customer-centric experience, touch points and feedback loop. Identify and interpret signs of disruptive change, and build digital solutions while optimizing your organization's digital ROI.

Curriculum topics include:

  • The changing landscape of ROI and the customer experience
  • Disruptive forces and changing business models
  • A digital SWOT: looking internally and externally
  • The customer journey and supporting metrics
  • Rethinking and optimizing ROI

Course Format

This course is offered 100% online.

Our online courses are structured to provide a positive learning environment for participants to engage in and interact with the content and other participants, as well as with the online instructor who is an industry professional. Instructors facilitate the learning throughout the course and are available to provide feedback and guidance as you navigate through the content. This course is delivered online over 4 weeks and involve an average of 6-10 hours of study per week.

INSEAD Business School

Leading Digital Marketing Strategy

Leading Digital Marketing Strategy

Next dates

Sep 30—Oct 4, 2019
5 days
Fontainebleau, France
EUR 9500 ≈USD 10674
EUR 1900 per day
Mar 23—27, 2020
5 days
Fontainebleau, France
EUR 9500 ≈USD 10674
EUR 1900 per day


Value creation in a digital world

Leading Digital Marketing Strategy is a three-day programme through which participants learn how companies can tackle digital transformation and drive innovative marketing strategy through customer-centricity.

Although the impact of digitisation is not new, the digital economy is entering a new age that presents unprecedented challenges – but also many opportunities for executives.

Digital tools and trends are invading the business environment, provoking significant changes in the way we communicate, consume, work, buy and sell. In many cases these trends profoundly disrupt industries and change the way companies do business.

Leading Digital Marketing Strategy will help you rethink the customer journey to build positive and relevant experiences across all channels and touchpoints – and ultimately to create both value and competitive advantages for your company.


  • Understand current trends. Recognise digital megatrends and best practices – and the disruptive impact they will have on your business
  • Harness the power of digitalisation. Enhance operations through digitisation to foster brand-creation or brand-building in the digital world
  • Create a successful content strategy. Develop a digital, content-driven strategy that enables stronger engagement with customers and creates outstanding customer experiences
  • Navigate customer needs. Understand the new rules of competition as well as today’s customers and their evolving needs and expectations
  • Measure success. Learn how to leverage data and how to measure the success of digital marketing in terms of brand awareness, association, engagement and ROI


As digital advances unlock new ways for customers to speak up and interact with businesses, Leading Digital Marketing Strategy will help you rethink the customer journey to help you build positive and relevant experiences across all channels and touchpoints – and ultimately to create both value and competitive advantage for your company. Topics covered include the following:


  • How digital and social disruptions can affect different aspects of your value chain
  • How digital and social practices can generate novel content about your brands or products
  • How to meet the challenges that new trends bring


  • When digital and social media practices foster new business model innovations and change companies’ competitive landscape
  • Know what kinds of threats and opportunities emerge out of digital and social practices


  • Select and use social media channels to create value
  • How social media frameworks can initiate and develop new relationships that yield in higher financial performance
  • Integrate social media into your brand strategy
  • Measure social media ROI


  • Harness online data/social media to create value
  • Leverage big data to integrate digital intelligence into strategy
  • Experience digital listening through live interaction with online platforms


  • Transform your brand into a content producer
  • Create, curate and disseminate content through online channels
  • Understand how companies can successfully address online conversations and create monitoring systems

Digital strategy execution by understanding and leveraging key enablers

  • Transforming organisational culture and behaviours
  • Understand the importance of a flexible, agile and collaborative organisation
  • Develop an innovative and data-driven mindset

Who should attend

Designed for executives and senior managers from all business areas who wish to develop a strategic understanding of digital marketing and how to develop a roadmap for digital business transformation in their organisations.

Executives aiming to lead digital initiatives in their company or industry and those seeking to develop new sustainable business models in a digital world will also benefit.


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