Digital Banking Innovation Course

Imperial College Business School

How long?

  • 5 weeks
  • online, in person

Imperial College Business School

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Who should attend

The course is designed to provide a comprehensive overview for executives working in, responsible for, or interested in changing banking models, FinTech partnerships, innovation, the impact of technology and regulation in retail and commercial banking, innovations in the way clients and customers access and interact with financial products and who is leading the charge in these areas. We delve into the reasons that these changes have occurred, who is driving this change, who is funding the growth and who is creating new propositions, be they challenger or incumbent. We also look at the future of this new world order and what it might look like in years to come.

About the course

Drawing on the latest theories, case studies and practical examples, this three-day Digital Banking Innovation course explores the challenges and opportunities for digital transformation in the banking sector. Participants will gain a better understanding of the digital banking landscape along with key strategies, business models and approaches to innovation.

You and your programme peers will think through the key challenges, disruptors and opportunities for banks to transition to a more integrated digital process, from an internal cultural shift all the way through to an 'outside-in' customer approach. You will have the opportunity to meet and learn from some the digital banking pioneers along the way.

Learning outcomes

Develop an understanding of the concept of improved performance through digital-first vs process digitisation

Develop frameworks for embedding digital across customer touchpoints

Assess digital investment priorities for enhancing workforce communication and collaboration

Understand how and where to use data to facilitate decision-making

Programme content

Day 1

Overview, Expectations & Introductions

Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School

The Opportunity: Introduction to Digital Banking Innovation

Helene Panzarino, Digital banking and FinTech expert

This session will introduce the world of digital banking, the emerging opportunities and how incumbents and new entrants are disrupting the banking sector

Lessons from Industry

A guest speaker from a digital bank

The Drivers of Change: Understanding Disruptive Business Models

Nelson Phillips, Abu Dhabi Chamber Chair in Innovation and Strategy at Imperial College Business School

This session explores the drivers of disruption and the different business models being harnessed to disrupt the banking sector.

Network Drinks

Join your colleagues at the end of day 1 for a chat over drinks and canapés

Day 2

Business Models: Building a Digital Business in Banking

Nelson Phillips, Abu Dhabi Chamber Chair in Innovation and Strategy at Imperial College Business School

This session will work through the different methods of building and adapting operations to digitise.

Digital Customer Insight and Discovery & Customer Acquisition and Retention in Digital Banking

Daniel Rowles, Digital marketing expert and lecturer at Imperial College Business School

Building on how to set up digital banking operations, this session will provide techniques on how to identify emerging customer needs, as well as acquire and on-board new customers in a digital ecosystem. This session will also focus on the impact and influence of social media.

Day 3

Cyber Risk and Regulation - protecting you and your customers digital assets

Deeph Chana, Professor of Practice at Imperial College Business School

This session provides a framework for managing cyber risk and introduces regulatory practices for a new digital bank.

Scaling your business: Growing your Digital Banking ecosystem

Helene Panzarino, Digital banking and FinTech expert & Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School This session covers the future of digital banking and opportunities to scale a start-up business unit.

Your Digital Banking Roadmap: Bringing it all together

Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School The final session draws the previous sessions together to articulate a bespoke solution in the form of a roadmap for each participant.

Farewell & Certificates

Harveen Chugh, Senior Teaching Fellow in Entrepreneurship at Imperial College Business School

Experts

Harveen Chugh

Summary Dr Harveen Chugh joined Imperial College Business School as Senior Teaching Fellow in Entrepreneurship in August 2017. Prior to joining Imperial, she started up her own business, VIS-3, which provides entrepreneurship programme design and coaching services to clients including Oxford Univ...

Nelson Phillips

Summary Professor Phillips'' research interests lie in four main areas. First, he has become increasingly engaged in a program of research looking at a range of different but related issues in entrepreneurship. From a more practical perspective, he is interested in how to scale up new, high-growt...

Helene Panzarino

As both an independent business consultant working on a one-to-one basis and as part of a team on larger access to finance programmes, workshops and seminars, Helene has worked with both start-up and high growth small and medium sized businesses. She has worked extensively with intermediaries, ad...

Daniel Rowles

Daniel has been working in Digital Marketing for the past 19 years, with extensive experience working both client side and within the agency environment. He is a Course Director for the CIM, a certified Google Squared trainer and a lecturer at Imperial College and Cranfield School of Management. ...

Deeph Chana

Deeph has extensive experience of working on world leading STEM in academia, industry and government. He is Professor of Practice within Imperial's Business School, Deputy Director of the Institute for Security Science Technology and is co-founder of the UK-Goverment funded Research Institute in ...

Videos and materials

Digital Banking Innovation Course at Imperial College Business School

From  2200 GBP$2,956

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