Available dates

Jun 3—5, 2020
3 days
London, United Kingdom
GBP 3490 ≈USD 4495
GBP 1163 per day


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About the course

Rapidly changing advances in technology and regulations alongside an empowered customer base demanding frictionless, low cost, omni-channel financial services create new challenges and opportunities for professionals in traditional financial services as well as those who now straddle the evolving digital divide. The need to explore, understand and build digital capabilities is greater than it has been in a generation. This programme provides participants with the opportunity to explore, understand and visualise the impact of emergent technologies, delivery mechanisms, and the impact of FinTechs and non-financial disruptors on the status quo of traditional business models within financial services.

Benefits to you

  • Develop an understanding of what it means to be truly digital vs digitising a process
  • Better understanding of digital banking strategies, business models, technologies and ‘outside-in’ customer approaches
  • Better understand the digital banking landscape, comparing and contrasting dominant players, drivers for success and barriers to entry
  • Develop frameworks for embedding digital across customer touch points
  • Opportunity to meet and learn from some of the digital banking pioneers

Benefits to your organisation

  • Better understand the threat from potential disruptors and the opportunities in the space
  • A foundation understanding in ‘build’ vs ‘buy’ technology employed in the creation of digital banks
  • Better understanding of the security threats that both incumbent and digital banks face
  • Shared skills in the cultural change required to be genuinely digital and a serious contender in the digital space
  • Understand investment opportunities in the digital banking space

Digital Banking Course Content

It has fast become the norm for customers around the globe to demand, and expect, an approach where digital is not merely an additional feature but a fully integrated experience. Drawing on the latest case studies, data and examples, this programme prepares participants to deal with the challenges and take advantage of the opportunities posed by the changing business models in the digitised economy.

Topics include:

  • Understanding the value drivers
  • Exploring the frictionless customer experience
  • Understanding the tech powering digital and marketplace solutions
  • Organisation and optimisation
  • The importance of developing an ecosystem of partners
  • The Rise of APIs
  • Impact of Open Banking, GDPR and PSD2
  • Integrating Digital Identity solutions
  • Enterprise integration and shared digital services
  • Communicating the value proposition

Learning Outcomes

  • Understand big data and digital banking strategies to develop new ideas for cultivating customer-centricity
  • Discover the ‘perfect storm’ that gave rise to the evolution and impact of digital and challenger banks
  • Explore the threat from potential non-bank disruptors
  • Examine the competitive digital landscape, comparing and contrasting dominant players, drivers for success and barriers to entry
  • Develop an understanding of the concept of improved performance through digital first vs process digitisation
  • Develop frameworks for embedding digital across customer touch points
  • Assess digital investment priorities for enhancing workforce communication and collaboration
  • Understand how and where to use data to facilitate decision-making
  • Explore FinTech solutions to the continued threat and spiralling costs of security breaches and identity theft in incumbent and digital organizations

Programme content

Day 1

Welcome & Refreshments

Impact of Digital on Banking

Fintech and Digital Banking

Refreshment Break

From Traditional to Digital Banking – Legacy Systems and Culture

Digital Specialist, Challenger and Neo Banks

The threat from Big Tech


Traditional vs Digital Business Models

Omni Channel vs Multi-channel

Refreshment Break

Cost Implication of traditional infrastructure vs platform architecture

Micro vs Monolith

Banking in the Clouds

Reflection and Wrap-up

17:00 – 19.00 Network Drinks

Day 2


Buy, Build or License Technology

Building a Digital Platform

Refreshment Break

Creating a Marketplace

Open Banking and APIs


Marketing & Digital Bank

Customer Segmentation

Refreshment Break

Impact of Open Banking on Customer Acquisition

The Impact and influence of Social Media

Measures what matter

Reflection and Wrap-up

Day 3


Regulation impact on Digital Banking

Managing Operation & Operational Risk

Refreshment Break

Staying Safe: Cyber Risk

Global Regularity Differences – Digital Banks Abroad


CASE STUDY: Creating a Digital Bank through Partnerships

Talent – How to identify your needs

Refreshment Break

Leadership & Motivation

How to make the learnings work in your organisation

Programme Wrap-up and Certificates

Who should attend

The course is designed to provide a comprehensive overview for executives working in, responsible for, or interested in changing banking models, FinTech partnerships, innovation, the impact of technology and regulation in retail and commercial banking, innovations in the way clients and customers access and interact with financial products and who is leading the charge in these areas. We delve into the reasons that these changes have occurred, who is driving this change, who is funding the growth and who is creating new propositions, be they challenger or incumbent. We also look at the future of this new world order and what it might look like in years to come.

Trust the experts

Helene Panzarino

As both an independent business consultant working on a one-to-one basis and as part of a team on larger access to finance programmes, workshops and seminars, Helene has worked with both start-up and high growth small and medium sized businesses. She has worked extensively with intermediaries, ad...


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