Developing Cross-Cultural Intelligence

Smith School of Business

How long?

  • 2 days
  • in person

What are the topics?

Smith School of Business

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Who should attend

This program is designed for anyone working in an increasingly diverse setting looking to overcome cultural barriers and promote a healthier organizational culture. The program is particularly well-suited for leaders working with a diverse customer, employee or partner base.

About the course

With advancing globalization of business and shifting Canadian demographics, workforces, project teams and customers are increasingly diverse.

Ever-improving technology makes it easier for organizations to draw on the power and efficiency of global teams. Yet distance, time zones, work practices, and cultural norms can each introduce uncertainty and friction, reducing team effectiveness, morale and customer satisfaction.

This new 2-day program provides the practical understanding and set of skills needed to effectively overcome sensitive cultural nuances and establish strong relationships with partners, colleagues and customers from all backgrounds.

You will learn how to:

  • Develop Greater Cross-Cultural Awareness: Learn the unique nuances, beliefs and traditions associated with cultures — and consider their relevance to your organization.
  • Lead and Communicate With Diverse Teams: Discover techniques to effectively communicate with, motivate and inspire members of diverse groups, including teams, stakeholders, customers and partners.
  • Foster Respect, Growth and Success: Learn to navigate disagreements, resolve conflicts and solve problems where cultural considerations are in play. Establish the trust and respect needed for growth and success.

Personal benefits

  • Gain an appreciation for the perspectives, beliefs and mindsets about culture and its role in personal and organizational success.
  • Learn strategies to earn and maintain trust with colleagues, partners and customers.
  • Build the confidence needed to overcome cultural barriers at work.

Organizational benefits

  • Prepare your organization to capture the opportunity of Canada’s increasingly diverse workforce.
  • Increase collaboration, efficiency and productivity while fostering a culture of inclusion and respect.
  • Develop cultural intelligence as a competitive advantage both in Canada and abroad.

Experts

Shai Dubey

Adjunct Assistant Professor & Distinguished Faculty Fellow of Business Law Shai Dubey teaches courses in negotiations, cross-cultural management, ethics, domestic and international business law and entrepreneurship. He is the academic director for project courses in various MBA programs...

Christina Benzing

Christina is a Human Resources professional with over 15 years of experience in both in the private and public sectors. As Vice-President of Human Resources for a manufacturing company with clients around the globe, Christina provided strategic advice on how to optimize and grow business in forei...

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Developing Cross-Cultural Intelligence at Smith School of Business

From  3300 CAD$2,573

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