Designing the Customer Experience

The University of Adelaide

How long?

  • 2 days
  • online

What are the topics?

The University of Adelaide

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Who should attend

Suited to anyone involved in the design, delivery or optimisation of their organisation’s customer experience, such as:

  • Senior Executives
  • Customer Experience Managers
  • Business Development Managers
  • Marketing Managers
  • Sales Managers

About the course

Customers today expect unique experiences that are simple, dynamic and flexible. This program has been designed to enable participants to deep-dive into the customer experience cultures and strategies that many of the world’s leading companies and organisations have developed to capture and retain customers by delivering on the promise of customer centricity.In today's rapidly changing experience economy, a new set of tools and frameworks are required to build a unique customer experience. Innovating the Customer Experience draws upon the latest global research and insights to equip executives with a new toolkit for leading customer experience initiatives. You will learn innovative methods for designing exceptional customer experiences, creating and capturing value for customers, and effectively building customer loyalty.

What will you learn?

  • Define your customer’s journey
  • Innovate and develop a unique customer experience in line with the organisation’s vision, mission and values
  • Evaluate and continuously improve your customer’s experience
  • Build and maintain customer loyalty

Experts

Andrew MacDonald

Andrew is a global business advisor who has spent the past 15 years working with many of the top CEOs of financial services companies and their client advisory teams. In his work with companies such as UBS, Standard Chartered, J P Morgan, HSBC, ANZ, Morgan Stanley, ICICI, Macquarie and Escala, An...

Designing the Customer Experience at The University of Adelaide

From  1750 AUD$1,245

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.